Help Desk Analyst (HDA1) at OH
Elite WorkForce Inc
Position: Help Desk Analyst (HDA1)
Location: Columbus, OH 43215
Client: State of Ohio
Duration: 12+ Months
Job Description: On-site Help Desk Analyst who will enhance and automate desktop support processes, image machines, install complex software, and troubleshoot hardware/software issues while delivering exceptional customer service. You'll work with desktop hardware, software, and licensing services, support moves, and contribute to a knowledge base to improve efficiency and end-user satisfaction.
Key Skills
- IT Service Desk experience (2+ years) and IT troubleshooting (2+ years)
- Desktop imaging, software installation, and hardware moves
- Ticketing systems experience (ServiceNow preferred); knowledge base familiarity
- Strong communication, collaboration, and problem-solving with ability to escalate priority issues
- Ability to work a full 8-hour shift on-site (7 AM 5 PM window) and manage time/resources effectively
Hashtags #ITSupport #HelpDesk #DesktopSupport #ServiceNow #ITIL #TechSupport #EndUserSupport #WorkflowAutomation #SystemImaging #NetworkTroubleshooting #Hiring #Recruiting #Jobs #TechJobs #NowHiring #CareerOpportunity
To Apply: Send your resume to View email address on us.fitly.work with the subject line: Resume Submission
Note: Local candidates preferred and on-site interviews only.
Vacancy posted 1 day ago
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