Customer Experience Specialist
$85k - $105kWARP CORP
About Warp Warp is an automated back‑office platform for startups. Warp lets you set up HR, payroll, and tax compliance for your team in just 10 mins. Using AI Agents, we automate all state tax registrations and filings, monitor for compliance across hundreds of tax jurisdictions, enabling founders to never waste time on HR ops ever again. We have raised $24M from top investors like Y Combinator, A-Star, Elad Gil, Drew Houston (CEO, Dropbox), Arash Ferdowsi (CTO, Dropbox), Balajis, Kyle Vogt (CEO, Cruise Automation) and SV Angel. Some of the fastest growing startups today already run on Warp. We are growing quickly, and are on track to be processing $1BN in payroll transactions annually by end of 2025. In this next phase, we have some amazing infra, engineering, product, and GTM opportunities ahead of us this year, and we are looking for exceptional members to join us for this adventure. About The Role As a Customer Experience Specialist at Warp, you'll be the frontline advocate for our customers and a deep product expert on the Warp platform. You'll join our growing Customer Experience team — reporting to the Head of Customer Success — and serve as the go‑to person when customers need guidance, answers, or hands‑on support. This isn't a ticket‑submitting role. You'll be a true partner in resolving customer cases end‑to‑end, translating real customer pain into actionable insights for our engineering and product teams, and getting ahead of issues before they become patterns. What You’ll Do Own real‑time customer engagement via chat, Slack, and email — maintaining high service quality and fast response times Guide new customers through payroll implementation and process establishment Resolve complex payroll challenges including tax notices and payment issues Develop deep product expertise in Warp and serve as the team's internal resource for how the platform works Partner with engineering on customer cases — context‑setting, reproducing issues, and seeing them through to resolution rather than simply escalating Translate customer‑reported issues into clear, well‑documented technical briefs that engineering and product can act on Identify recurring or deep‑rooted issues and bring them to leadership with recommendations — shifting from reactive resolution to proactive prevention Communicate with third‑party partners integrated with Warp on behalf of customers Build and maintain a customer‑facing knowledge base that evolves with product rollouts and common queries You will be good for this role if you Are genuinely curious about how products work and motivated to become a subject matter expert Can translate complex or technical issues into plain language — for customers and internal teams alike Spot patterns in customer feedback and think about root causes, not just quick fixes Take ownership of customer cases from first touch to full resolution Thrive in a fast‑paced environment where processes are still being built What You Need 2–3+ years of customer support experience, ideally in a technical or product‑forward environment Background in payroll or financial services Strong documentation and follow‑up skills with meticulous attention to detail High customer empathy paired with sharp problem‑solving instincts Experience with tools like Linear, Pylon, or Slack — or ability to learn quickly Ability to manage multiple cases simultaneously without letting anything fall through the cracks Compensation On Target Earnings (OTE): $85,000–$105,000 plus equity We review all applications, please do not reach out to anyone on the team. #J-18808-Ljbffr
$21 - $25 per hour
...Customer Experience Specialist The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you...SuggestedHourly payFull timeFlexible hoursAfternoon shift- ...A leading electric vehicle company in New York seeks a Tesla Advisor to enhance customer experience and facilitate sales in the showroom. Successful candidates will have strong customer service and sales backgrounds, excellent communication skills, and a passion for sustainable...SuggestedPart timeWeekend workAfternoon shift
$21 - $25 per hour
About the Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. As a Customer Experience Specialist, you are goal-oriented...SuggestedHourly payFull timeFlexible hoursAfternoon shift$20 - $25 per hour
TraxNYC is one of New York City’s leading custom jewelry houses, serving global clientele... ...to help us elevate our customer experience and internal operations. The Role We’re hiring a Customer Service & Operations Specialist — someone who does far more than just answer...Suggested- ...TJX Companies, HomeGoods store, seeks a customer-facing associate in Clearwater, FL. The role focuses on delivering a highly satisfying customer experience, maintaining a clean, organized store, and supporting store operations. You may cross-train in multiple areas to...Suggested
$14 - $26 per hour
...to $26-hr] - As a Grocery Associate at Walmart, you'll: Help customers find the products they are looking for; K... FT Call Center Representative... ...TJX - - Responsibilities: Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized...Full timePart timeWork at officeImmediate startRemote workWork from homeRelocation packageNight shift- ...Worksourceheartofgeorgia is seeking a Sales Associate in Georgia. As a point of contact for customers, you will assist in locating and purchasing merchandise, operate the cash register, stock and recover merchandise, and maintain store cleanliness. The ideal candidate...
- ...Sherwin-Williams in Egg Harbor Township, NJ is seeking a Customer Service Specialist. This role is crucial to enhance customer satisfaction while... ...Driver's License, and be able to lift up to 50 lbs. Experience in retail or customer service is preferred. Various skills...
- A plumbing service provider is seeking a Customer Service & Sales Representative for a full-time remote position. The role involves answering... .... Ideal candidates will have over 3 years of customer service experience, strong communication skills, and the ability to multitask....Remote jobFull timeFlexible hours
- ...responsible for selling and demonstrating fragrances, ensuring customer satisfaction, and contributing to departmental success. This... ...Candidates should have a High School Diploma and 1-2 years of related experience. The role includes physical tasks and the ability to work...Full timeWeekend workAfternoon shift
$18.68 - $31.14 per hour
M&T Bank is seeking a Teller in Pennsylvania to enhance the branch customer experience through effective sales, service, and digital engagement. You'll be responsible for educating customers about Consumer and Business Banking solutions and proactively providing exceptional...Hourly pay- The Finish Line, Inc. in United States is seeking an Associate to assist with daily store operations and deliver exceptional customer experiences. You will influence the store's success and contribute to company growth, with a focus on customer care and sales tactics....Flexible hours
- ...store in New York is seeking a friendly Sales Associate to assist customers with their shopping needs. Responsibilities include operating... ...should have a high school diploma, customer service experience, and be willing to work a flexible schedule. This position offers...Flexible hours
- MCI is seeking a remote Customer Service Representative to support customer service, technical support, and sales interactions. The role... ...and selling products, ensuring a best-in-class customer experience. Qualified candidates should possess excellent communication skills...Remote job
- Fifth Avenue Co. in New York, NY is looking for a motivated Customer Service & Sales Representative to join our team. This position is ideal for someone enthusiastic about solving problems and assisting customers through excellent service and sales execution. The successful...
- Teleperformance seeks a Customer Sales Specialist in the United States to handle inbound and outbound inquiries, delivering exceptional service... ...teams. A HS diploma and 6+ months of customer service experience are required, with 18+ years of age. #J-18808-Ljbffr TeleperformanceRemote job
- ...Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY Upway is a fast-growing startup building the world's largest e-commerce site... ...a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes...Full timeImmediate start
$50k - $53.5k
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY Department: Operations Employment Type: Full Time Location: New York Compensation... ...a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes...Full timeImmediate start$25 per hour
...Job Description Job Description Job Title: Junior Customer Service Order Processor – B2B (Remote) Location: Remote (Must be... ...AM – 6:00 PM EST) ** Important: **Candidates must have experience working in a B2B customer service environment and entering purchase...Weekly payFull timeContract workWork at officeRemote workMonday to Friday$50k - $52k
...Sales Coordinator Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer... .... The ideal candidate will have outstanding interpersonal and customer service skills, have a drive to learn and the ability to perform...Contract workWork experience placementWork at officeRemote work3 days per week$17 per hour
...something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Job SummaryIn person marketing... ...guests checking inGreet, present, and incentivize prospective customers to attend a sales-preview tourScreen and qualify potential...Hourly payTemporary workSeasonal workWorldwide- ...A leading paint and coatings company seeks a Customer Service Specialist in New York, NY. This role involves ensuring high customer satisfaction... ...high product and visual standards. Ideal candidates will have retail or customer service experience. #J-18808-Ljbffr...
$75k
...Join to apply for the Customer Support Specialist role at Cherry Join to apply for the Customer Support Specialist role at Cherry Started in... ...Customer Support Specialists who deliver exceptional customer experience. The position is dynamic and will be on the front lines...Full timeSummer workLocal areaRemote workShift work$16.9 per hour
...VXI Global Solutions is seeking a Customer Service Representative to work remotely from home for California residents. You will handle... ...diploma or GED and at least six months of customer service experience. Offered pay is $16.90 per hour, with full-time hours, 100% paid...Hourly payFull timeRemote workWork from home- ...Globe Life Inc. is seeking a remote Customer Service Representative to provide exceptional support and manage daily call volumes. You... ...ideal candidate should have at least 1 year of customer service experience, a high school diploma, and proficiency in Microsoft Office...Work at officeRemote work
- A leading automotive company seeks a dedicated Customer Service Representative to join their remote team. The role involves providing... ...resolving inquiries, and collaborating with teams to enhance customer experience. Ideal candidates have a high school diploma and 2+ years of...Remote workWork from home
$60k
...As a member of our Account Management & Customer Success team, you will thrive on your... ...join us! PitchBook’s Customer Support Specialist Tier1 provides direct customer support... ...and ensure the best possible customer experience. You work at the front lines, providing...Work at officeRemote workWorldwideVisa sponsorship- ...The Elite Job is seeking a Customer Service Representative to work remotely. You'll handle inbound inquiries, resolve issues, and collaborate... ...strong problem-solving abilities. While previous customer service experience is preferred, it is not a requirement. #J-18808-Ljbffr...Remote work
- ...A global business services provider is seeking a Customer Service Representative to handle customer inquiries through various channels... ...Diploma and have at least six months of customer service experience. This role emphasizes problem-solving skills and customer satisfaction...Remote workFlexible hours
$20 - $27 per hour
...difference in the lives of our clients, join us. About the role In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you...Hourly payFull timeTemporary workInternshipWork at officeRemote work
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