A/V Operations Lead Lead Hybrid Events & VTC

Description An Audio/Visual (A/V) Operations Lead directs the daily workflows of A/V technicians and event production teams. They oversee the end-to-end execution of A/V services, manage equipment inventories, and troubleshoot complex technical issues to ensure flawless in-person, virtual, and hybrid meetings or events. Requirements Title: A/V Operations Lead Location: Pentagon DC Clearance required: Secret Clearance Key Responsibilities Team Leadership: Manage A/V staff scheduling, mentor junior technicians, and oversee hiring, training, and performance evaluations. Event & Project Execution: Coordinate the setup, operation, and strike of lighting, sound, and video equipment for conferences, boardrooms, and live events. Equipment & Asset Management: Maintain hardware inventories, ensure equipment integrity, schedule routine preventative maintenance, and coordinate replacements. Technical Support: Serve as the top-tier escalation point for complex A/V and video conferencing (VTC) troubleshooting and incident management issues. Monitor all customer A/V requests to resolution. Client Relations: Partner with clients and stakeholders during the event‑planning phase to identify requirements and provide tailored technical solutions. Budget & Logistics: Assist with department budgeting, labor cost projections, and vendor management. SLA Compliance: Monitor team performance metrics to ensure all support tickets and event requests meet established Service Level Agreements (SLAs). Vendor Management: Coordinate with external A/V rental houses, internet service providers, and equipment manufacturers for specialized event support and warranty repairs. Qualifications & Skills Experience: 3–5 years of progressive experience in A/V VTC Operations Management, Incident Resolution and A/V VTC Integration support. Technical Expertise: Hands‑on proficiency with video projection systems, monitors, matrix switchers, digital mixing consoles, A/V VTC configuration, and control systems (e.g., Crestron, AMX). Leadership: Strong mentorship, delegation, and conflict‑resolution skills. Security Clearances: Requires Minimum Active DoD Secret clearance. #J-18808-Ljbffr CompQsoft