Story Land - Retail Operations Supervisor (Seasonal)

Story Land - Retail Operations Supervisor (Seasonal)Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Retail Operations Supervisor is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, sales associate's duties and quality controls.Roles & ResponsibilitiesSupervisory Duties:Supervise the daily operations of the Retail and Rentals team and any other assigned departmentsLead by example, attitude, and as a representation of Story Land's core valuesAct as an approachable mentor and coach to all assigned hostsBecome knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when neededParticipate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.Ensure that all required meal and other breaks are being given in accordance with New Hampshire lawAssist with hosts scheduling and timekeeping activitiesDepartmental Duties:Welcome and greet all guests as they enter retail locationsConduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shopsEnsure a variety of items are available for guests to purchase and that store shelves are fully stockedProactively communicate inventory needs to leadership before items are sold outCollaborate with Retail Manager to merchandise stores and improve product salesEnsure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.Ensure merchandise is well stocked and organizedMaximize unit visual merchandising standards.Maintain cleanliness of store areas including exteriors.Manage inventory, focusing on stock par levels, shrink and waste controls.Be on alert for possible theftReport maintenance or safety concerns to a supervisor or manager in a timely mannerAll other duties as assigned by leadershipEducation & ExperienceHigh School Diploma desired Equivalent work experience will be considered2-3 years of previous retail or point of sale work experience1+ years of previous supervisor experience leading a team of employeesLanguage: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.RequirementsMust be at least 18 years of age to comply with New Hampshire Child Labor LawsAbility to work flexible schedule, including evenings, weekends, and holidaysAbility to work flexible hours that extend beyond 9am to 6pmAbility to comply with all uniform policiesValid driver's license with a good driving recordAbility to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional mannerAbility to positively engage with guests to promote sales and customer satisfactionMust be able to speak with guests directly when other retail leadership is not presentAbility to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.Must possess strong written and verbal communication skillsMust possess strong attention to detail and problem-solving abilitiesPrevious experience with Point of Sale (POS) technology and PCI compliance a plusAbility to follow direction, multi-task, and work as part of a team as well as independentlyPhysical RequirementsAbility to stand, walk, and remain on feet for majority of the workdayAbility to frequently stoop, twist, kneel, bend, squat, or reach above shouldersAbility to use a step ladder in a safe and proper mannerAbility to remain sedentary for periods of time, while using a computer or POS equipmentAbility to carry, push, pull, lift, and hold objects weighing 40 pounds or moreWorking ConditionsThis role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environmentsSubject to frequent interruptions and requests that may require reprioritization of activitiesFrequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditionsSome exposure to dust and chemical cleaning agentsWorking at Story Land is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!Team member benefits:Flexible scheduleAbility to cross-train and learn unique skills across various departmentsFree admission to Story Land and Living Shores parks on your days offInvitations to exclusive company-sponsored host events throughout the seasonWe've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today!Do not miss the chance to spark your career now!