Operations Supervisor

Job Description

Job Description

Emerald Technologies is seeking a results-driven and people-focused Operations Supervisor  to join the Salem, NH team! 

At Emerald Technologies, every employee plays a meaningful role in building innovative products for aerospace, medical, defense, and commercial applications. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

The Operation Supervisor plays a key role in executing the company's strategy by aligning team activities with business goals, managing personnel matters, and tracking performance against defined KPIs and metrics. The Operations Supervisor manages the day-to-day operations for an assigned team and is responsible for driving performance, ensuring compliance, developing team members, and maintaining high operational standards. 

Key Responsibilities: 

• Directly supervise daily team activities, ensuring timely completion of tasks and adherence to quality and efficiency standards.
• Approve timecards, time-off requests, and schedule changes in accordance with company policies.
• Provide consistent coaching, feedback, and performance evaluations, including conducting regular one-on-one meetings and annual reviews.
• Monitor team and individual performance against key performance indicators (KPIs) and productivity metrics; implement action plans for improvement as needed.
• Support team development by identifying training needs, mentoring employees, and facilitating professional growth opportunities.
• Serve as the point of escalation for complex issues, customer concerns, or operational challenges, resolving them efficiently or routing appropriately.
• Ensure compliance with company policies, procedures, and safety regulations.
• Collaborate cross-functionally with other teams and departments to align goals and optimize workflow

Qualifications: 

• 2+ years of leadership or supervisory experience, preferably in manufacturing.
• Demonstrated ability to lead teams, manage performance, and handle sensitive personnel matters with professionalism and discretion.
• Strong analytical skills with experience interpreting and acting on KPIs and performance data.
• Excellent communication, conflict resolution, and organizational skills.
• Proficiency in relevant systems and tools (e.g., timekeeping software, reporting tools, performance management platforms).
• Ability to lead in a fast-paced, evolving environment while maintaining a positive and supportive team culture.

Performance Expectations: 

• Meet or exceed departmental KPI targets (e.g., productivity, quality, attendance, customer satisfaction, etc.).
• Maintain accurate and timely documentation related to timekeeping, performance reviews, and disciplinary actions.
• Foster a high-performing, respectful, and inclusive team environment aligned with Emerald Technologies’ core values.
• Identify and drive opportunities for process improvement and operational excellence.

Benefits of the Job:

• Competitive medical, dental, and vision benefits. 
• Health Savings Account/Flexible Spending Account
• 401K and company matching with no vesting period
• PTO for rest and relaxation 
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support 
• Employee training and development
• Community service and philanthropic initiatives 
• Employee appreciation and events 
• Career advancement opportunities 
• Employee Referral program 
• Employee discounts 

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

This position requires access to information subject to U.S. export control regulations. Applicants must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR).

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.