Deployment Strategist - NY

About Us:

Scope Labs is an innovative technology company committed to providing cutting-edge solutions to empower businesses to reach their full potential. We specialize in delivering high-impact technical products and services that span across various industries, helping our clients elevate their offerings, engage customers, and build brand loyalty. Our team is made up of passionate professionals who thrive on creativity, collaboration, and driving measurable success for our clients and ourselves.
Our Team

We're currently a small team passionate about developing the next generation of digital products. Our founding has team spent time building, designing, and scaling products at places like Google, Tesla, Palantir, MIT, Finary (YC W21), Scale AI, etc. We're an in-person team collaborating from warm and sunny New York City.
Role Mission:

As a Deployment Strategist at Scope Labs, you will partner with Product and Leadership to shape how our products actually land with clients. Starting with one core client engagement, you'll develop expertise in translating client needs into product specs, owning the roadmap for how features get deployed and adopted, leading client communications around rollout, and coordinating closely with engineering to make sure what ships actually solves the problem in the field. You will have the opportunity to grow into broader deployment strategy responsibilities, including opportunities to work with additional clients and spearheading internal process improvements for how we take products from build to deployment.
Core Responsibilities:

Product Development

Document and organize client feedback and feature requests, prioritizing upcoming initiatives from your product intuition, internal feedback, client feedback, and user insights

Create clear, detailed product specifications following Scope Labs' established formats

Partner with engineering teams to shepherd features from conception to launch

Conduct QA testing to ensure high-quality deliverables

Identify opportunities for product improvements through customer calls, platform usage, and product analytics

Client Management

Lead client communications via Slack and other async channels, triaging requests and questions as needed

Participate in weekly client meetings, gradually taking on presentation responsibilities

Help maintain client roadmaps and provide updates on delivery progress

Process & Operations

Learn and champion Scope Labs' weekly release cycle process

Participate in sprint planning and engineering coordination

Help manage bug triage and prioritization

Suggest process improvements and proactively bring up what is / isn't working

Additional Opportunities

Suggesting and implementing process improvements for Scope Labs product development organization

Contributing to internal product development discussions and broader strategic conversations

Learn from multiple client contexts and industries, leaning into areas that you are most excited about

Expand to additional client engagements after initial ramp-up

This is just a starter list… many more TBD!

Nice-to-Haves:

Familiarity with project management tools (e.g. Asana, Linear, Notion, Jira).

Experience working in cross-functional teams including product, design, and engineering.

Previous experience in client strategy or customer success roles at a high-growth company.

Compensation & Benefits:

Competitive base salary + discretionary performance-based incentives

Comprehensive health, dental, and vision insurance

Paid time off, holidays, and parental leave

Please note, this is a contract to hire position

Equal Opportunity Employer

At Scope we take pride in our best asset, our people! We focus on ensuring that our culture makes life better for the team!
Scope Labs is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

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