Community Insights and Analytics Manager

Community Insights and Analytics Manager

The Community Insights and Analytics Manager is a key leader within Food Bank of the Rockies' Data and Insights team, overseeing analysts and community insights specialists who support operations across the Denver, Western Slope, and Wyoming distribution centers. This role prioritizes and manages complex data requests, develops team capacity through mentoring and skill-building, and partners closely with IT, data engineers, and department leaders to meet critical organizational information needs. The position leads implementation and use of the Community Service Insights application (Link2Feed) across partner agencies and mobile pantries, strengthening data quality and storytelling around who we serve and where. Working in close collaboration with the Director of Data and Insights and complementary roles on the team, this manager coordinates responses to internal and external stakeholders while advancing a cohesive, organization-wide data strategy.

Food Bank's team is dedicated to creating an efficient food distribution network to eliminate hunger. Team members are committed to embodying the organizational values and mission in all activities.

What You'll Do

• Lead Link to Feed Implementation and Use: 40%
• Supervise 2- 3 Community Insights Team members dedicated to the implementation and usage of Link2Feed across two or three distribution centers
• Ensure the safe, dignified, and respectful treatment of neighbor data in Food Bank of the Rockies (FBR) and its Hunger Relief Network through the development and training of policies and procedures to internal team members and external partners.
• Be an expert in Link2Feed to communicate and demonstrate the benefits of client data collection to our partners, internal and external stakeholders to socialize the program, manage expectations, and acquire buy-in.
• Develop and direct strategy for partner uptake and usage of Link2Feed; lead the team across all distribution centers to implement and track results
• Develop, manage, and ensure the safe reporting and analytics of neighbor data from Link2Feed to stakeholders by coordinating with both analysts and service insights team members.
• Oversee training of FBR team members on new Link2Feed features and to ensure accurate communication to partners and volunteers.
• Oversee the creation and publishing of training materials and communication tools.
• Monitor partner utilization for consistency, further ensuring accuracy of numbers served and information is representative of current time periods.
• Research Requests and Analytics: 30%
• Serve as the project manager in the tracking and execution of research, data reporting, and program evaluation deliverables (ex. Annual Food Bank of the Rockies Report, regional food poundage reports)
• Collaborate with the departmental Directors and team members to manage and execute projects such as surveys, interviews, focus groups, and other qualitative methods/protocols with a variety of groups including internal team members, Hunger Relief Partners, other community members.
• Write reports and briefs of findings for leadership, department colleagues (ex. Marketing/Communications, Development, Programs, Operations, People and Culture).
• Support data quality assurance efforts
• Data Requests Management: 30%
• Supervise data analysts' understanding of data requests from other departments, identifying the key questions, decisions, or areas of need and helping to develop an appropriate report
• Collaborate with Food Bank of the Rockies (FBR) team members to develop deliverables to data requests from internal sources with ad-hoc reporting to meet "just-in-time" organizational needs
• Support the maintenance and documentation of data requests methods to ensure consistency across reporting
• Partner with Data & Insights, Development, and Marketing/Communication Team members to create data elements and reports for grant writing efforts
• Commitment to People and Communities:
• Serve as expert and steward of ethical data practices
• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others
• How the Work Gets Done
• The Community Insights & Analytics Manager demonstrates the following core competencies in daily practice:
• Instills Trust: Serves as a trusted steward of ethical data practices by ensuring the safe, dignified, and respectful treatment of neighbor data across the Hunger Relief Network. They maintain deep credibility by handling confidential Link2Feed and organizational information with the utmost discretion and care.
• Collaborates: Partners across departments, distribution centers, and with Hunger Relief Partners to facilitate data operations. Working cross-functionally with other departments to manage expectations and data ops for data requests.
• Customer-Centric Focus: Keeps the community at the heart of analytics by helping Food Bank of the Rockies to better understand who the food bank serves and where. They maintain a service-oriented mindset to ensure that data collection methods respect and elevate the neighbor experience.
• Ensures Accountability: Takes ownership of project managing data requests and key reporting deliverables to meet organizational needs. They build team capacity by supervising data analysts and community insights staff, ensuring data quality, consistency, and alignment with organizational timelines.

What We're Looking For

Commitment to the Food Bank of the Rockies mission and positive representation of the brand internally and externally

Compassionate, sensitive, and strong interpersonal skills

Excellent organizational, time management, and multitasking abilities

Self-directed, results-oriented, and proactive problem solver

Ability to think critically and strategically, exercise independent judgment, and follow through on projects

Strong teambuilding, collaboration, and relationship management skills; trusted partner and subject matter expert

Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups.

Ability to work cross-functionally across departments, both independently and as a member of a team, to achieve desired results.

Customer service-oriented and professional in handling confidential information

Knowledge of food banking research highly valued

Proficient in Microsoft Office Suite and online technologies

Demonstrates problem solving skills and ability to find creative solutions to challenges.

Decision quality, dealing with ambiguity, business acumen, managing & measuring work.

Knowledge of query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.

Familiarity with visualization languages and analytical tools (PowerBI, Tableau, R, etc.)

Bachelor's degree required; Master's degree a plus, or equivalent work-related experience

3 5 years of experience in analytics, data, or research related fields

Proven experience in program evaluation, research, and/or social science research methodology

1-2 years of supervisory experience preferred

Previous experience working in non-profits preferred

Bilingual (Spanish/English) a plus

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Using office equipment such as a computer, mouse, keyboard, printer

Shared office environment; outdoor work environment /occasionally

Occasional travel within the service area including to Western Slope and Wyoming distribution centers

Expected Hours of Work:

This is an exempt, full-time position working approximately 40 hours per week. The typical schedule is MondayFriday, 8:00 a.m. 5:00 p.m., with a hybrid work schedule of three (3) days in-office (or more frequently based on organizational needs) and two (2) days remote.

Benefits

Compensation: $85,000 - $90,000 Annually + Eligible for up to 6% annual bonus.

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k)-retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family's needs.
• Medical and Parental Leave: Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language