Shop Operations Coordinator

Job Description

Job Description

Shop Operations Coordinator
Competitive Pay + Great Benefits

LionHeart is the nation’s most sought-after Critical Power Specialists. We help organizations keep their backup power systems, including generators, transfer switches, fire pump engines, and more, ready when it matters most. Our clients include hospitals, manufacturers, data centers, and public safety organizations across the Midwest and beyond.

The Shop Operations Coordinator will support the launch and daily operations of our new Indianapolis shop. This role is critical to ensuring our field service team has the parts, equipment, and support they need to operate efficiently.

This is a dynamic position combining all shop operations, maintenance, inventory tracking, and administrative support. The ideal candidate enjoys physical work, takes pride in organization, and can seamlessly shift between the shop floor and computer-based tasks like tracking inventory and updating work orders using our software.

This Job Is Great For Someone Who:

• Likes staying active and working with their hands
• Takes pride in keeping a warehouse clean, organized, and running efficiently
• Is mechanically inclined and comfortable working with tools, equipment, and parts
• Can work independently and figure things out without constant direction
• Enjoys a mix of physical work and administrative / system tasks
• Is reliable, dependable, and takes ownership of their work

What You'll Be Responsible For

You’ll play a key role in supporting our Field Service team by ensuring the shop and materials are always organized, stocked, and ready.

That includes:

• Maintaining and organizing shop
• Receiving, inspecting, and storing incoming parts and equipment
• Kitting and staging materials for Field Service Engineers
• Loading and unloading equipment, tools, and supplies
• Transporting parts and materials to job sites and storage locations
• Coordinating with vendors and carriers for shipments and deliveries
• Operating a forklift (or completing certification training upon hire)
• Assisting with work order creation and tracking
• Maintaining accurate inventory levels and order status
• Supporting purchasing and inventory processes

A Typical Day Might Include

• Receiving and organizing incoming shipments
• Staging parts and equipment for upcoming field jobs
• Safely operate company vehicles, including towing trailers as needed.
• Driving parts to a Field Service Engineer in the field or a storage facility
• Troubleshooting a missing or delayed item
• Updating inventory or assisting with a work order

Some days are physically demanding. Some days are more administrative. Every day is hands-on and important to keeping operations running.

What You Bring

• 2+ years of shop or similar hands-on experience
• Mechanical aptitude with the ability to anticipate parts and specialty tools required for field service maintenance and repairs
• Valid driver’s license with a safe driving record
• Ability to tow trailers (or willingness to learn)
• Forklift experience preferred (certification provided)
• Basic computer and Microsoft Office skills (inventory systems, work orders, email)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and stay organized

Physical Requirements

• Ability to stand and work for extended periods
• Ability to lift and carry up to 75 pounds regularly
• Ability to move equipment, tools, and materials over long distances

Why This Role Matters

Our Field Service Engineers can’t do their job without the right parts, tools, and preparation. You make sure everything is where it should be, when it’s needed. From organizing the shop to delivering critical parts, your work directly impacts our ability to serve customers and grow as a company.