Client Services Coordinator

Careerscape is recruiting on behalf of our client, a growing professional services firm in New York City, for a Client Services Coordinator to join their team. This is a great opportunity for a detail-oriented, people-first professional to be the connective tissue between clients, account teams, and internal departments, ensuring every engagement runs smoothly from onboarding through delivery.

Day to day, you will juggle inboxes, calendars, and client requests while keeping a calm, organized approach under pressure. The role suits someone who thrives on being the go-to problem solver, enjoys clear communication, and takes pride in making clients feel heard and well taken care of. You will work closely with account managers and operations staff, so a collaborative mindset and strong follow-through are essential.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Coordinate onboarding and ensure smooth client transitions
• Schedule and prepare materials for client meetings and calls
• Track client requests and follow up to ensure timely resolution
• Maintain accurate client records and account documentation
• Collaborate with account managers to identify client needs
• Prepare status reports and summaries for internal stakeholders
• Assist in resolving service issues and escalating when necessary
• Support billing and invoicing coordination with the finance team
• Identify opportunities to improve the client experience

Requirements

• Associate or bachelor degree preferred or equivalent experience
• Two or more years in a client services or coordination role
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and CRM software
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Comfortable working both independently and as part of a team
• Professional demeanor when interacting with clients

Benefits

• Medical, dental, and vision insurance
• 401k with employer match
• Paid time off and paid holidays
• Hybrid work schedule
• Professional development and training opportunities
• Life and disability insurance
• Commuter benefits
• Collaborative and supportive team culture

Job Type: Full-Time | Work Type: Hybrid | Industry: Customer Service | Experience: Associate