Service Coordinator

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Service Coordinator/Dispatcher to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the office manager with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Position: Part-time (20 - 30 hours)

Key Competencies and Requirements:

Verbal and written communication skills

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance and Resilience

Multi-tasker - be able to perform various clerical duties.

Education & Experience:

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service

Good data entry and typing skills

Duties and Responsibilities:

Scheduling & Dispatching

Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.

Prioritize and coordinate service calls based on urgency, location, and technician availability.

Monitor technician workloads to ensure efficiency and productivity.

Customer Communication

Serve as the main point of contact for customers regarding service requests, updates, and scheduling.

Provide accurate information about service timelines, job status, and maintenance programs.

Handle customer inquiries and resolve service-related issues promptly.

Work Order & Documentation Management

Create, update, and close work orders in the service management system.

Ensure all service documentations are completed accurately.

Maintain detailed service records for warranty and compliance purposes.

Parts & Inventory Coordination

Coordinate with the parts department to order necessary components for repairs and maintenance.

Track part deliveries and ensure timely availability for scheduled jobs.

Maintain accurate inventory and usage records.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Why Work at Generator Supercenter?

Be part of a national leader in energy solutions and backup power systems

Support meaningful projects that bring peace of mind to customers during power outages

Work in a collaborative, growth-oriented environment

Opportunity for advancement in a growing and innovative company

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Apply today to join Generator Supercenter as a Scheduling Coordinator and help us keep projects on track and homes powered when it matters most.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.