Counter Sales/Warehouse Associate

Job Description

Job Description

Join Our Dynamic Team as a part-time Counter Sales/Warehouse Associate in Medford, OR - Where Integrity, Collaboration, and Professional Growth Thrive! We're committed to creating a supportive work environment that promotes WORK-LIFE BALANCE.

Position Overview

The Counter Sales/Warehouse Associate is responsible for handling counter sales, providing product expertise and technical support to customers, including MSDS sheets and hazard information. They assist with customer orders via phone, email, or in person, resolve complaints, process credits, billing, and quotes. Warehouse duties include receiving and stocking inventory, shipping products, organizing the warehouse, conducting cycle counts, maintaining the warehouse, and performing vehicle maintenance. The associate will also operate a forklift, move stock, write and receive invoices to fulfill customer orders, and handle hazardous spills safely. This position also includes occasional delivery driving duties. Forklift certification and proper lifting techniques are required.

Team Environment

Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit. At Industrial Finishes, you'll be part of a dynamic team that works together to achieve great results!

Primary Responsibilities

• Assist with counter sales and provide product expertise, answering customer questions regarding product features, pricing, and availability.
• Process sales orders via phone, email, or in person, and mix or tint paint as needed.
• Handle customer complaints or issues professionally, escalating unresolved grievances to management.
• Maintain warehouse inventory, ensuring proper stock rotation and organization, and assist with warehouse duties, including receiving freight and shipping.
• Perform inventory cycle counts and support warehouse organization, including moving stock and operating a forklift.
• Write and receive invoices to fulfill customer orders, ensuring accuracy and timeliness.
• Promote a safe work environment, adhering to safety protocols, handling hazardous spills, and maintaining equipment.

Qualifications

The ideal candidate will have a high school diploma or GED, with experience in an automotive paint store and customer service a plus. Strong interpersonal, communication, and problem-solving skills are essential, along with the ability to handle customer interactions professionally and maintain confidentiality. A good command of written and spoken English is required, and candidates must align with the company's mission. Physical stamina is needed for standing, lifting up to 50 lbs, and performing repetitive tasks. The role also involves handling hazardous materials safely and processing orders with precision. A business-like demeanor, sound decision-making, and ownership of tasks are key to success.

Warehouse experience is preferred , and candidates must have a clean driving record .

Be Part of Something Bigger

At Industrial Finishes we're not just a workplace, we're a purpose-driven team built on innovation, excellence and Christian values. We believe in:

• Leading with integrity
• Growing through creativity
• Supporting each other with courage and care

We're committed to doing things right and walking through challenges together with heart and purpose.

Industrial Finishes & Systems, Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.

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