Customer Service Representative
$20 per hourConnexion Systems & Engineering, Inc.
Job Description
Job Description
Job Title: Customer Service Representative
Pay Rate: $20/hr
Location: Weymouth, MA 02188 (100% Onsite)
Duration: Perm, Direct-Hire
Shift: Monday-Thursday, 7:30 am – 4:45 pm (30 min lunch) and Friday, 7:30 am – 12:30 pm.
Overview:
We're hiring a full-time, temp-to-hire Customer Support Representative with a background in appliance and technology sales. If you have a passion for helping customers and a knack for detail, we want to hear from you.
- Serve as the main point of contact for customers via email and phone, handling inquiries and resolving issues related to our product lines.
- Process all incoming orders, ensuring accuracy in products, pricing, and delivery requirements.
- Prepare quotes and manage order processing from start to finish.
- Coordinate with other departments, including shipping, finance, and quality control, to solve customer problems efficiently.
- Maintain detailed records of customer interactions and update our product knowledge base.
- Analyze data to create reports on customer issues and trends.
- Assist with other clerical tasks as needed.
What you'll bring:
- 1-3 years of experience in a customer support role.
- Strong verbal and written communication skills with an excellent telephone manner.
- Proficiency in Microsoft Office (Word and Excel).
- Experience with ERP systems is a plus.
- An associate’s degree or an equivalent level of knowledge i
Vacancy posted 6 days ago
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