Automotive Service Advisor

Service AdvisorThe Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Northlake Chrysler Dodge Jeep RAM, the Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.What We Offer:Highly competitive pay range! This includes incentive-based pay, so your skills and efforts drive your income.Family Owned and Operated – 90+ years in business!Medical, Dental, Vision Insurance, 401kPaid Vacation and Sick TimeNo cost, No debt degree from Strayer UniversityPaid TrainingDiscounts on products, services, and vehiclesFantastic Growth OpportunitiesJob Responsibilities:Work with customers to ensure we meet and address all vehicle maintenance needsWrite repair orders for customers with full transparency of cost and time estimatesProvide exceptional and timely communication-keeping customers updated throughout the processCommunicate frequently with Technicians and Parts to ensure timely completion of workExhibit a positive attitude and strong work ethic with customers and co-workers.Utilize cutting edge Fixed Operations TechnologyJob Requirements:Exceptional Customer Service SkillsTech Savvy- able to learn and utilize technologyPrevious Automotive Service Advisor ExperienceCDK experience is preferredWillingness to undergo a background check in accordance with local law/regulations18+ years of age or older to comply with the company driving policyWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.