Help Desk Analyst 2

divh2Help Desk Analyst 2/h2pThe ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS./ppPosition Responsibilities:/pulliReceive and track onboard and offboard requests; check the requests for completeness and accuracy/liliSubmit requests for new accounts using ServiceNow ticketing system./liliSubmit request for setup and delivery of equipment and wireless devices./liliCoordinate with application teams for additional application access requests/liliTrack progress of requests to completion and escalate to vendors and management as needed./liliReview accounts for accuracy of provision or deprovision based on requests/liliTest new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN/liliConfirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested/liliVerify group memberships, network drives, and ServiceNow profiles are disabled for offboards/liliCommunicate status of processed onboard or offboard requests to hiring managers/liliResolve requests within SLA while providing the highest level of customer service/liliDisplay a consistent understanding of compliance to assist in high priority escalations and requests/li/ulpQualifications Skills Required:/pulliAssociate degree in a related field OR minimum 2+ years of help desk support/liliOne-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)/liliMinimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines/liliMinimum 2+ years proficiency with excel spreadsheets, including formulas and reporting/liliDetail oriented with the ability to work independently/liliExcellent oral, written, and interpersonal communication/liliExperience in performing well under pressure/liliCapable of working competently with personnel at multiple levels of the organization/liliExperience with ServiceNow or Okta is a plus/liliMust have work authorization that allows candidate to work in the United States/li/ulpAbout Us:/ppInterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company./p/div