Assistant Self-Storage Property Manager

1. Conversion Support: Assist in maintaining a 75%+ lead-to-move-in conversion rate through timely customer follow-up and clear communication of storage options.
2. Occupancy and Revenue Contribution: Support efforts to sustain 920+ occupancy and contribute to revenue growth by delivering strong service and executing retention strategies as directed.
3. Delinquency Support: Help maintain monthly delinquency below 3% by monitoring accounts, following up with tenants, and supporting enforcement of payment policies.
4. Program Enrollment Assistance: Support 80% enrollment in Property Protection and Auto-Pay by explaining program benefits and assisting with customer sign-up during move-ins.
5. Customer Experience: Deliver consistent, positive interactions that help maintain a 4.7/5 average customer satisfaction score, supporting the company’s customer-centric values.
6. Facility Upkeep: Complete routine inspections and light maintenance tasks to ensure a clean, functional, and audit-ready facility, assisting with larger needs as directed.
7. Local Marketing Support: Assist with 2 grassroots marketing or outreach activities per month to promote the FreeUp Storage brand and generate leads.
8. Accurate Records: Help maintain accurate digital records for tenants, move-ins, and account activity, ensuring compliance and data integrity.

• Communication: Communicates clearly and professionally with customers and teammates; handles concerns with empathy and tact.
• Business Acumen: Understands day-to-day property operations and can research or follow local regulations and lien law guidance when needed.
• Customer Centricity: Focuses on creating great customer experiences by identifying needs and ensuring a safe, clean facility.
• Initiative: Takes ownership of routine tasks and proactively addresses maintenance or operational needs.
• Technology Adaptability: Comfortable using Microsoft Office and CRM/property management systems; adapts quickly to new tools and processes.

• Possess a valid driver’s license, insurance, and reliable transportation.
• High School Diploma required
• 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
• The ability to work well and perform duties independently and in a team setting.
• Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.

• Competitive Full Time Hourly Rate: $18- $20 per hour.
• Quarterly bonus opportunities.
• Employee Discounts
• Comprehensive benefits including 401k with company matching.
• Company paid health, vision, dental, short-term disability, and life insurance.
• Paid time off.

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