Universal Banker, North Oak

Position Universal Banker, North Oak Location Kansas City (North Oak), MO Job ID 1504 Number of Openings 1 Job Summary Our Universal Bankers provide quality customer service and promote NASB’s products, services, and thoughtful solutions to make banking easy for our customers. Key Responsibilities Providing outstanding customer service, greeting each customer as they enter the bank, answering the phone promptly, and taking ownership of each interaction; this includes supporting our mortgage sales team by making referrals. Assisting customers in selecting various accounts and financial services, administering accounts, and positively impacting retention of current customers while achieving branch sales and service goals. Resolving any problems, issues, or questions to ensure customer satisfaction. Always maintaining a positive, friendly, and professional attitude. Assisting with all branch‑level marketing activities and promotions. Performing applicable aspects of daily operations, including opening new accounts, cash controls, balancing, exercising fraud prevention, handling customer transactions, and accurately completing all CIP requirements. Adhering to all policies and procedures, including those related to the Bank’s Bank Secrecy Act/Anti‑Money Laundering (BSA/AML) compliance program. Required Qualifications High school diploma, GED or foreign equivalent required; college degree or military equivalent preferred. One year’s experience in a retail or sales environment engaging with customers and making product recommendations leading to sales or relevant experience required. Ability to complete credit and background checks. Ability to work branch hours Monday‑Friday and alternate Saturday mornings. Ability to learn products, services, and procedures quickly and accurately. Financial management and responsibility skills. Excellent communication skills with a demonstrated ability to adapt the conversation of NASB products/services based on the customer’s varying needs in person and over the phone. Basic math skills, including the ability to solve problems and quickly identify currency denominations. Time management and organizational skills, including being detail‑oriented and thorough. Bilingual desired, but not required. Sound judgment and decision‑making abilities. Ability to lift/carry up to 25 pounds occasionally. What We Offer $500 sign‑on bonus opportunity available. Comprehensive health insurance options including medical, dental, and vision coverage. 401(k) retirement plan with immediate employer match. Generous paid vacation, sick and personal days. Bonus: a day off on your birthday. Exclusive mortgage and banking benefits. Paid holidays, volunteer time off, and free parking at NASB facilities. Employee referral bonuses and internal training programs to help reach your career goals. Terms: $250 paid out after 30 days of employment. Second payout of $250 after 90 days of employment. North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer. All employment offers are contingent upon applicant successfully completing background screenings. #J-18808-Ljbffr North American Savings Bank