Customer Service Representative - Veterans Services

Job Description

Job Description

Full-Time | In-Person | Scottsdale, AZ

Every Interaction Moves a Veteran Forward.

At Veterans Guardian, we help veterans pursue the disability benefits they've earned through their service.

As a Customer Service Representative at Veterans Guardian, you'll play a critical role in that mission by serving as the primary point of contact for veterans throughout their journey. You'll build relationships, coordinate communication, manage documentation, and ensure every veteran continues moving through the process with confidence.

This is more than a customer service position. It's a relationship-driven role where your organization, communication, and attention to detail directly impact the experience of the veterans we serve.

What You'll Do

As part of our Arizona team, you'll own an important stage of each veteran's journey by:

• Serving as the primary point of contact for current veterans throughout their claims process

• Managing inbound phone calls and responding to veteran questions with professionalism and empathy

• Providing monthly check-ins and proactive updates to ensure veterans always know what comes next

• Maintaining detailed client records and communication notes in Salesforce

• Processing and organizing documentation to keep files accurate and complete

• Coordinating appointments and communication across multiple departments

• Monitoring your assigned workload to ensure veterans continue progressing through the process

• Delivering an exceptional client experience through every interaction

Requirements

Who We're Looking For

We're looking for someone who enjoys helping people and takes pride in keeping things organized.

You'll be successful if you:

• Build trust easily and communicate with confidence

• Stay organized while managing multiple priorities

• Enjoy solving problems and following through

• Take ownership of your work and pay attention to detail

• Thrive in a fast-paced, team-oriented environment

• Want meaningful work where your efforts make a difference every day

Qualifications

• Customer service, client success, hospitality, healthcare, banking, retail leadership, office administration, or call center experience preferred

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Comfortable using Microsoft Office and learning new technology

• Salesforce or CRM experience is a plus

• Military experience or familiarity with veterans is appreciated but not required

Benefits

Why Veterans Guardian?

At Veterans Guardian, every team member owns an important part of the veteran experience.

We believe every conversation matters, every follow-up has purpose, and every interaction helps move a veteran one step closer to receiving the benefits they've earned.

If you're looking for a career where your work has purpose, your contributions matter, and you'll be part of a team committed to serving those who served our country, we'd love to meet you.

Benefits

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k)

• Paid Time Off

• Paid Training

• Career Growth Opportunities

Work Location

6991 E. Camelback Rd., Suite A-300
Scottsdale, AZ

Monday-Friday | 9:30 AM-6:00 PM

This is a full-time, 100% in-office position.