IT Field Technician

Job Description

Job Description

Job Title: IT Field Technician

Location: Vienna, Virginia
Employment Type: Full-Time
Work Environment: 100% On-Site / In-Person
Industry: Field Technician
Compensation: $45–$55 per hour

Field-based / On the road

About JEDA

JEDA is an innovative IT company specializing in IT Field Services, Data Centers, Smart Hands, and technical support solutions. We support mission-critical infrastructure and deliver high-quality technical services to clients nationwide. We value technical excellence, collaboration, and continuous learning.

Position Overview

JEDA is seeking a technically proficient Field Technician / IT Field Engineer to support enterprise IT infrastructure deployments across commercial, data center, and customer environments. This role provides on-site smart hands and remote hands services, supporting server, network, and structured cabling infrastructure.

This is a full-time position ideal for candidates with strong hands-on technical skills who want long-term growth, technical advancement, and exposure to enterprise-scale IT environments. JEDA will consider both senior-level candidates and technically capable individuals with foundational IT knowledge who are motivated to grow within the organization.

Primary Responsibilities

• Install, configure, and troubleshoot enterprise IT hardware and CPE devices
• Perform rack-and-stack operations for servers, switches, routers, and related infrastructure
• Install, label, test, and document structured cabling (copper and fiber)
• Execute network patching and port mapping per engineering cut sheets and diagrams
• Troubleshoot physical (Layer 1) and basic network (Layer 2) connectivity issues
• Support data center operations including equipment moves, adds, and changes (MACs)
• Utilize command-line interfaces (CLI) for diagnostics, validation, and hardware testing
• Follow change management, safety, and site access procedures
• Travel to customer sites locally and nationally as required

Technical Requirements

• Ability to lift and handle equipment up to 50 lbs
• Ability to safely use ladders and work in elevated spaces
• Willingness to travel locally and nationally
• Valid U.S. driver’s license and reliable transportation
• Must be a U.S. citizen and able to provide proof of citizenship

Technical Qualifications (Preferred)

• Enterprise server and network hardware experience
• Structured cabling installation, termination, labeling, and certification
• Rack elevation planning and equipment mounting
• Hardware diagnostics and break/fix support
• Command-line experience (Linux, network devices, or hardware consoles)
• Data center experience (hot/cold aisle, raised floor, cage deployments)

Hardware & Platform Experience (Preferred)

• Dell PowerEdge servers
• HP ProLiant systems
• SuperMicro servers
• Mellanox networking equipment
• Cisco switches and routers
• Juniper networking platforms
• Polycom conferencing hardware

Software

• Excel
• Word
• Visio
• Technical documentation

Work Schedule

• Day and night shifts
• Monday through Friday
• Holidays as required
• On-call rotation
• Weekends as needed

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Bonus

Technical Screening Questions

1. Explain what the following cut sheet entry is requesting:
   Arista 7010T, Rack 215, RU48, Port 0/48 ⟷ Cisco 2911, Rack 101, RU12, Port 0/0/0
2. Identify the next number in the sequence and explain the logic:
   1, 3, 8, 19, 42
3. Explain why manhole covers are round from an engineering perspective.
4. When running a cable from the ground floor to the 10th floor, what cable type should be used and why?
5. Describe, in detail, the proper method for prepping, handling, and installing an Active Optical Cable (AOC).