Field Service Order Coordinator

Field Service Order CoordinatorAre you looking for more than just a job—a place where your contributions make a real impact, and your success is shared with your team? At Cogent Inc., an employee-owned company, we're proud to offer exactly that. We're seeking a bright, self–driven individual to help coordinate and schedule field service work to our valued customers. If you're passionate about operational excellence and collaborative teamwork, this could be the perfect opportunity for you. This position will work out of our Golden, Colorado facility.What You'll DoAs a Field Service Order Coordinator, you will be responsible for the coordination of the entire service process from beginning to end and play an integral part in the overall operation of the company. You'll partner with internal departments and external vendors to ensure deadlines are met, resources are available, and the highest quality standards are maintained.Key Responsibilities:Prepare and distribute timely service estimatesInterpret commitments made to customers by other company employees and clarify when there is confusion or ambiguityResponsible for the procurement of all parts, equipment, and tools needed for each jobUtilize the support and coordinate the work of the service department to ensure each service job is managed with excellencePrioritize tasks based on customer need (internal and external)Monitor quality from project planning through service completionProcess service-related warranties and returns to vendors in a timely mannerDevelop and maintains solid relationships with customers both internal and externalCommunicate directly with customers in regards to scope, schedule and costManage schedules for technicians and other field-service related personnelEmbody and exhibit Cogent's core values on a daily basisSkills & QualificationsThree years' minimum experience in entry level construction management, project management or equivalentAbility to perform tasks with high attention to detail and accuracyAbility to work both independently and in a team-oriented, collaborative environmentAbility to elicit cooperation and defuse tension, if necessary in a customer service environmentKnowledge of purchasing and sales techniquesExcellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environmentAbility to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesExcellent verbal and written communication skillsExcellent customer service, interpersonal and phone etiquette skillsProficiency in MS Office including Word, ExcelProficiency in P21 or other accounting/scheduling software programsAbility to lift up to 25 poundsOther items of importance:The position is 90% office environment, 10% shopOvertime, without prior notice, may be requiredTravel may be required for training purposesWhy Work With Us?At Cogent, you're not just an employee—you're an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.We OfferEmployee Ownership (ESOP)401(k) with Company MatchProfit SharingMedical, Dental, Vision & Life InsuranceGenerous PTO, Paid Holidays & Volunteer Time OffCareer Development & Advancement OpportunitiesA Culture That Values Innovation, Collaboration, and RespectMake Your Mark with CogentThis is more than just a coordination role—it's a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.Apply today and help us build something exceptional—together! Cogent Communications