First Level Support Specialist - Global Troubleshooting
MPDV Mikrolab GmbH
MPDV Mikrolab GmbH in Deutschland sucht Unterstützung im Kundendienst. Sie übernehmen die Erstanalyse von Kundenanfragen, klassifizieren diese per Telefon, E‑Mail und Webportal und dokumentieren alle Vorgänge im Ticketsystem. Sie arbeiten eigenständig an der Störungsbehebung mit und geben relevante Informationen an Kollegen des 2nd- oder 3rd-Level-Support weiter. Ziel ist eine transparente Nachvollziehbarkeit des Lösungsprozesses und eine zügige Abschlusserklärung gegenüber dem Kunden. #J-18808-Ljbffr MPDV Mikrolab GmbH
Vacancy posted 2 days ago
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