Director of Operations

Overview
Director of Operations (DO) will serve as the market leader for approximately 8-10 Operating Company restaurants within a division. Reporting to a Regional Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth. The Director of Operations will ensure 100% compliance to the Operating Company's HR, Finance, and other functional standards and processes. Additional emphasis will be placed on coaching and developing General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market. Required Skills & Experience:

Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards

Experience in supporting new restaurant growth and coaching new restaurant management teams

Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market

Able to deliver Operations Excellence

Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences

Demonstrated skill at coaching and providing feedback to developing leaders

Able to monitor trends and make adjustments to operations as require

Key Qualifications (Training, Knowledge, and/or Certification)

Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth

Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction

Multi-unit operational skills at the restaurant level

Demonstrated strength in identifying and building a diverse team; and coaching and developing managers

Bachelor's degree preferred.

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