Banquet Manager

Key Responsibilities Oversee the setup, execution, and breakdown of all banquet, meeting, and special event functions. Review and finalize banquet event orders (BEOs), room setups, food and beverage requirements, and event timelines. Conduct pre-event inspections and post-event walkthroughs to ensure service excellence and adherence to company standards. Ensure all event spaces are properly prepared, maintained, and presented at the highest level. Serve as the primary operational contact for clients during events, ensuring all expectations are met or exceeded. Guest Experience & Service Excellence Deliver exceptional guest service while maintaining luxury hospitality standards. Build and maintain strong relationships with clients, meeting planners, and event organizers. Respond promptly and professionally to guest concerns and operational challenges. Ensure consistent execution of service standards across all banquet functions. Lead, coach, and develop banquet supervisors, captains, servers, bartenders, and support staff. Conduct ongoing training to reinforce service standards, operational procedures, and safety protocols. Create staff schedules based on business levels and labor guidelines. Foster a positive, collaborative, and high-performance team culture. Review and approve departmental payroll and staffing schedules. Assist with budgeting, forecasting, inventory management, and cost controls. Monitor food, beverage, equipment, linen, and supply usage to support operational efficiency. Support purchasing and inventory processes to ensure adequate supplies for all events. Assist with accurate event billing and reconciliation procedures. Operational Excellence Collaborate with Catering, Culinary, Sales, Facilities, and other hotel departments to ensure seamless event execution. Attend operational meetings, event reviews, and planning sessions as required. Oversee third-party vendors, including audiovisual providers, staffing agencies, and event partners. Maintain banquet equipment, furniture, fixtures, and event spaces in excellent condition. Ensure compliance with all company policies, health regulations, food safety standards, and workplace safety procedures. Qualifications High School Diploma or equivalent required; Bachelor\'s Degree in Hospitality Management or a related field preferred. Minimum 3-5 years of banquet management experience within a luxury hotel, resort, or upscale hospitality environment. Strong knowledge of banquet operations, food and beverage service, event planning, and guest service standards. Experience managing large teams in a fast-paced banquet or events environment. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office and hospitality management systems. Ability to manage multiple events simultaneously while maintaining attention to detail. Certifications TIPS Certification preferred. CPR and First Aid Certification preferred or ability to obtain. Physical Requirements Ability to stand and walk for extended periods throughout the shift. Ability to lift, carry, push, and pull up to 50 pounds. Ability to bend, reach, stoop, and perform physical event setup and inspection duties as needed. Ideal Candidate Thrives in a luxury hospitality environment. Leads by example and motivates teams to achieve operational excellence. Demonstrates professionalism, adaptability, and a strong attention to detail. Excels in fast-paced event operations while maintaining a calm and solutions-oriented approach. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We believe that a diverse workforce strengthens our organization and enhances the experiences we create for our employees, guests, and clients. #J-18808-Ljbffr