Customer Service Coordinator

Customer Service Coordinator

Pay Rate: $12.00–$15.00 per hour, depending on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM Employment Type: Full-Time (40 hours per week)

Position Summary

The Customer Service Coordinator is responsible for coordinating daily service calls, small repair jobs, and customer requests to ensure efficient scheduling and completion of work. This position serves as the primary point of communication between customers, technicians, estimators, and management. The ideal candidate is organized, customer-focused, detail-oriented, and capable of managing multiple tasks while maintaining professional communication and excellent customer service.

Key Responsibilities

• Answer incoming phone calls, respond to customer inquiries, and gather the information needed to coordinate service requests.
• Create, organize, and maintain service work orders and customer records.
• Schedule service appointments and coordinate job assignments based on technician availability and customer needs.
• Dispatch technicians to service locations and communicate job details, schedules, and updates.
• Prepare estimates and quotations for smaller service calls, repairs, and maintenance jobs as needed.
• Communicate with customers regarding appointment confirmations, service updates, estimated costs, and job completion.
• Follow up with customers to ensure service requests are handled promptly and customer expectations are met.
• Coordinate with technicians, estimators, and management to address scheduling conflicts, delays, and service-related issues.
• Maintain accurate documentation of service calls, estimates, work orders, and customer communications.
• Assist with general administrative duties, data entry, and other office tasks related to daily service operations.
• Monitor the progress of scheduled jobs to help ensure timely completion and effective communication.
• Provide professional, courteous customer service while supporting the overall efficiency of the service department.

Qualifications and Requirements

• Previous experience in customer service, scheduling, dispatching, office coordination, or administrative support is preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize assignments, and manage time effectively in a fast-paced environment.
• Basic computer skills, including email, data entry, and Microsoft Office or similar software.
• Ability to communicate professionally with customers, technicians, and management.
• Strong problem-solving skills and the ability to follow up on outstanding requests.
• Ability to work independently while contributing to a team-oriented environment.
• Experience preparing estimates, coordinating service calls, or managing work orders is a plus.

Work Environment

This is a full-time office-based position that requires regular communication with customers and field personnel. The Customer Service Coordinator must be comfortable handling phone calls, managing schedules, maintaining accurate records, and coordinating multiple service requests throughout the workday.