Service Assistant - Boating Industry

Job Description Job Description Schock Boats is the respected Southern California boat dealership known for delivering a premium ownership experience—from initial purchase through long-term service and support. We are an authorized Yamaha and Mercury outboard service center and proudly represent Grady-White and Jeanneau , brands recognized for quality, performance, and reliability. Our service department operates with a hands-on, team-oriented culture focused on technical accuracy, efficiency, and customer satisfaction. Schock Boats, putting boats and families together for 80 years. Position Summary Schock Boats is seeking a Service Assistant to support our marine service and parts department. This role plays a key part in maintaining workflow efficiency, accurate repair orders, effective scheduling, and professional customer communication. The ideal candidate has dealership experience, is comfortable working in Lightspeed Dealer Management Software (DMS) , and understands how service, parts, and technicians work together in a high-performing service department. This is a full-time hourly, on-site position suited for candidates with 2–5 years of experience in a marine or automotive dealership environment. Weekday schedule with occasional weekend availability based on seasonal demand, plus some weekend assistance with boat shows and other events. Core Responsibilities Service & Customer Support Act as a front-line support contact for service customers Assist in capturing customer concerns and translating them into clear repair orders Provide professional communication and service updates Repair Orders & Scheduling Write, open, and maintain repair orders with accuracy and attention to detail Assist with service scheduling and calendar coordination Support technician workflow and service prioritization Parts & Warranty Support Assist with parts lookup, ordering, receiving, and staging Support manufacturer and parts warranty documentation Ensure warranty records are complete and submitted accurately Systems & Administration Use Lightspeed DMS to manage repair orders, parts, scheduling, and customer records Maintain organized service documentation and records Support Service Manager and service advisors with daily operations Assistance with events such as boat shows and open houses. Qualifications Required 2+ years of experience in a marine or automotive dealership Experience with: Lightspeed DMS Writing repair orders / service writing Scheduling and customer service Parts and warranty support Warranty processing Strong organizational skills and attention to detail Professional communication skills Preferred Experience with Yamaha and/or Mercury outboard motors Marine dealership background Vocational training, technical certification, or hands-on technical training Familiarity with service department workflows and best practices Compensation & Benefits Compensation: Competitive for Southern California , based on experience and level of vocational training, technical certification, and hands-on technical experience Benefits Include: Health insurance Paid vacation and holidays How to Apply Apply through ZipRecruiter with your resume highlighting relevant service, parts, dealership experience , and any technical training or certifications. Schock Boats is an Equal Opportunity Employer. Company Description Schock Boats is the leading Southern California dealer for Grady-White Boats and Jeanneau Powerboats, in business for 80 years. Company Description Schock Boats is the leading Southern California dealer for Grady-White Boats and Jeanneau Powerboats, in business for 80 years.