Senior Specialist, Healthcare Accounts Receivable

Job Summary:

As a Senior Specialist, AR Central Collections, you will be responsible for collections follow up for accounts and issues escalated by the BPO. You will be responsible for auditing the BPO work, training BPO staff as assigned, and for adjustment approvals as assigned. This position is responsible for performing more complex research to resolve issues with the receivable data and with payers.

While this is subject to change, this currently is a hybrid position located in Danville, IL.

Job Responsibilities:

• Contacts payers to collect past due invoices and to obtain missing information for payments received. Corrects and resends billings. Prepares escalation reports and emails to Manager when unresolved issues need further escalation.
• Trains and certifies BPO AR staff. Audits the BPO staff work as assigned. Answers BPO staff escalated questions in regards to US Healthcare, pharmacy processes and the receivable system.
• Responsible to know United States Healthcare regulations, payer contracts, government regulations, pharmacy workflow, and subsidiary receivable systems as related to assigned receivable types.
• Processes adjustments to the receivable and researches unapplied payments that require a more comprehensive knowledge of the AR system and revenue cycle process flows in the department.
• Helps run basic and more complex receivable system data queries and reports following standard processes.
• Prepares reports as required by procedures.
• Verifies information on billing invoices, forms, vouchers or other accounting documents according to process guidelines. Contacts internal and external departments to obtain required information, documents , or payments.
• Follows processes and performs transactions with a high degree of accuracy. Ensures system and data accuracy for self and BPO staff.
• Displays knowledge of all procedures and processes to train and audit work of others. Provides work guidance to BPO staff and less experienced clerical staff.
• Handles questions and inquiries. Resolves issues as assigned.

About Walgreens

Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• High School Diploma/GED and at least 1 year of experience in clerical receivables, accounting, data forms or data entry.
• Professional verbal and written communication skills
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

Preferred Qualifications

• Experience with receivable collections. Verbal and written collection follow up experience.
• At least 2 years U.S Healthcare industry experience, revenue cycle experience, and/or pharmacy workflow experience.
• Experience with applicable U.S. Healthcare regulations.
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Basic level skill in Microsoft Access (for example: opening a table in datasheet view, entering data, filtering data, creating a form, modifying a form layout, applying themes, running, sorting and saving queries, creating and formatting a report, changing report test, adding an image, printing labels, navigating through records, and/or exporting to Excel).
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience reviewing and auditing own work or others work

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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Salary Range: $15 - $30.285 / Hourly