Embedded Patient Engagement Specialist (Munster, IN)

Embedded Patient Engagement Specialist

Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.

Our Mission: Improving Lives by Providing Advanced Therapeutic Options

Our Vision: Creating the Absolute Best Patient-Physician Experience in Clinical Research

Our Values:

Compassion:

We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered.

Urgency:

We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues.

Solution Orientation:

We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency.

Excellence:

We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards.

Why This Role Exists

At Profound Research, patient engagement is central to delivering high-quality clinical trials and expanding access to advanced therapeutic options.

The Embedded Patient Engagement Specialist owns an onsite recruitment and patient engagement presence that accelerates enrollment and improves the patient experience. This role drives full-cycle patient recruitment from working inbound leads and physician referrals, through EMR and chart review, phone pre-screening and visit scheduling, to helping patients navigate the screening process and supporting show rates through randomization.

Building strong relationships with physicians and site staff and partnering closely with Clinical Research Coordinators (CRCs), the Embedded Patient Engagement Specialist helps remove barriers to participation, strengthen referral pipelines, and support timely, high-quality trial execution. This position is embedded in a clinical trial site, may support additional sites as needed, and reports to an offsite Manager, Patient Recruitment.

What You'll Do

• Serve as the on-site face of Profound Research, building relationships with investigators and site staff and maintaining a consistent on-site presence to keep recruitment aligned with study goals

• Own the full recruitment cycle for assigned studies from chart review and patient outreach through pre-screening, visit scheduling, and follow-up through randomization

• Be the first point of contact for prospective participants, delivering a patient-centered experience that drives both enrollment and retention

• Respond to inbound inquiries within 24-48 hours and conduct appropriate pre-screening assessments in line with study protocols and inclusion/exclusion criteria

• Attend Pre-Site Visits (PSVs), Site Initiation Visits (SIVs), and physician meetings to contribute to study-specific recruitment planning and share performance updates with investigators and internal stakeholders

• Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms

• Apply working knowledge of GCP, FDA regulations, and internal policies across all patient interactions and documentation

• Represent Profound Research at occasional community events and health fairs, and support expansion of the patient database across therapeutic areas

• Share best practices across sites and actively contribute to improving recruitment capabilities over time

Requirements

Essential Qualifications

• Strong ability to build relationships with investigators, site staff, and patients

• High level of comfort in high-volume outreach environments, both inbound and outbound

• Strong communication skills and professional phone presence with a patient-first mindset

• Proficiency in medical terminology across multiple therapeutic areas

• Strong technical aptitude, including experience with CTMS and patient tracking systems

• Results-oriented mindset with the ability to manage competing priorities and meet enrollment goals

Preferred Qualifications

• Associate's degree or higher

• Experience in a call center, sales, or performance-driven environment

• Experience supporting multi-site clinical research operations

• Demonstrated experience driving patient recruitment and engagement in a clinical research setting

Physical Requirements & Work Environment

• This role is performed on-site at a clinical or office facility and requires prolonged periods of sitting, standing, or walking throughout the work environment

• Requires the ability to communicate clearly in verbal and written forms and to read and interpret detailed materials

• Must be able to navigate a clinical facility, including areas with limited space, and transport supplies or work materials as needed

• May be required to wear personal protective equipment (PPE) in accordance with facility protocols

• Travel between company sites, meetings, or partner locations may be required

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Why Join Profound Research?

• Meaningful Impact: Every role at Profound contributes to advancing medical knowledge and expanding therapeutic options for patients the work we do here matters

• Professional Growth: We invest in our people through comprehensive training, certification support, and ongoing education to help you grow in your role and your career

• Leadership & Advancement: Profound is a place where initiative is recognized. We actively support internal growth and create pathways for people to take on greater responsibility over time

• Collaborative Culture: You'll work alongside a team of dedicated professionals who are passionate about clinical research and committed to doing it well

• Full Benefits Package: Competitive compensation, health insurance, PTO, retirement plan, and professional development support

• Diverse Clinical Exposure: Work across multiple therapeutic areas and study phases, building a breadth of experience that's rare in a single organization (for Clinical / Patient-Facing roles)