Project Manager IV

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

*Note: This is a fully remote role. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Position Purpose: The Project Manager IV will provide end-to-end project management support for Contact Center Telephony initiatives, with a strong focus on Interactive Voice Response (IVR) systems and related technology solutions. The Project Manager IV will play a critical role in translating business needs into actionable plans, managing risks and dependencies, and ensuring smooth implementation of innovation and system improvements. This role will also lead change management efforts to support adoption and sustainment of new processes, enhancements, and telephony capabilities across the organization.

• Manage the full project life cycle, including review of various sources to assess requirements, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure.

• Partner with contact center operations, IT teams, vendors, and business units to oversee program implementations.

• Support rollout activities and ensure smooth adoption of new IVR features or telephony tools.

• Utilize corporate and industry standard project management tools and techniques to effectively manage projects. Assist with establishment and maintenance of corporate project management methodology and other department procedures.

• Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans.

• Provide leadership and effectively communicate project status to all stakeholders and external agencies.

• Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks.

• Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and company’s objectives.

• Provide functional and technical knowledge across multiple business and technical areas.

• Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.

• Approximately 10% travel.

Education/Experience:

• Bachelor’s degree in related field or equivalent experience.

• 7+ years of project management experience with departmental specific projects. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.

• Proficient with MS-Office applications. Healthcare experience; managed care experience preferred.

• Experience with contact center, telephony, IVR, cloud-based platforms, or related technologies is strongly preferred, including partnership with technical teams on system implementations, platform enhancements, or enterprise technology initiatives.

License/Certification: PMP certification preferred.

Pay Range: $87,700.00 - $157,800.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act