Information Technology Manager II - Application Development & Services

Strategic Leadership & Service Delivery

Align application development roadmaps and technology strategies with agency strategic priorities and enterprise architecture standards under the guidance of the IT Director. Oversee full application lifecycle management, including requirements analysis, solution design, development, deployment, maintenance, modernization, and system retirement. Translate complex agency business requirements into scalable technology solutions, actionable development roadmaps, and reliable delivery commitments.

Project, Portfolio & Methodology Oversight

Manage delivery commitments across project portfolios using established methodologies, including SAFe (Scaled Agile Framework), Agile delivery, and standard SDLC practices. Lead Program Increment (PI) planning and capacity assessment activities to balance resource availability, business value, and operational dependencies. Maintain accurate portfolio visibility, project tracking, time reporting, and operational records using ServiceNow and enterprise management platforms. Coordinate fiscal-year project transitions, work planning, and technology asset valuation to support agency finance, budget forecasting, and enterprise reporting.

Technical Modernization & Innovation

Drive technical excellence by establishing best practices in application architecture, database administration, automated testing, continuous integration, and secure code deployment. Evaluate and implement modern software engineering methods, including responsible AI-assisted development tools, code generation practices, and rapid application framework adoption. Lead legacy system modernization, vulnerability remediation, technical debt reduction, and ongoing reliability improvements. Establish and enforce responsible AI-assisted and rapid software development practices, including approved tooling, data privacy safeguards, intellectual property considerations, and mandatory human validation of generated code.

People Management & Team Development

Lead, mentor, and build a collaborative culture for a multidisciplinary team composed of state employees and contract professionals. Conduct regular individual check-ins and team meetings to set clear performance expectations, provide actionable feedback, and support career growth. Drive accountability by establishing measurable objectives, delegating authority, and promoting technical learning opportunities. Assess technical capabilities across development teams to identify skills gaps; establish structured mentorship, cross-training, and continuous learning programs that reduce single-point dependencies.

Financial, Resource & Vendor Management

Monitor unit operational budgets, software licensing, cloud and on-premises hosting expenditures, and technology procurement plans. Oversee contractor performance, establish clear contractual expectations, define Statements of Work (SOWs), and ensure vendor deliverables meet quality and security standards. Ensure strict adherence to State of Utah compliance requirements, security policies, privacy mandates, and governance standards.

Demonstrated professional experience leading technology teams, software development projects, database administration, or application service delivery. Proven experience managing project portfolios, scheduling resources, mitigating risks, and delivering complex software initiatives. Strong technical background in software engineering lifecycle (SDLC), application architecture, integration, database systems, and secure deployment practices. Skilled in staff supervision, performance evaluation, team mentorship, and establishing clear accountability frameworks. Strong verbal, written, and executive-level stakeholder management skills with the ability to articulate technical strategies to non-technical leaders. Ability to interpret and enforce technical governance, regulatory compliance, data security, and enterprise standards. Comprehensive knowledge of application architecture, system integration (including REST APIs and microservices), database management systems, and modern development platforms required to deliver secure, reliable enterprise systems. Demonstrated ability to interpret, apply, and ensure technical compliance with enterprise IT policies, information security standards, and administrative procedures.

Prior experience leading application development in a large public-sector organization or complex enterprise IT environment. Direct experience supporting mission-critical systems within criminal justice, corrections, parole, or public safety domains. Hands-on experience with Scaled Agile Framework (SAFe), Program Increment (PI) planning, or product-oriented agile methodologies. Experience using ServiceNow for service management, task tracking, financial management, or portfolio management. Demonstrated background establishing standards for AI-assisted development, continuous integration/continuous delivery (CI/CD) pipelines, and modern DevOps tools. Experience preparing legislative fiscal notes, software valuation reports, or executive technology assessment summaries. Technical proficiency or leadership experience with enterprise technology stacks, such as modern programming languages (e.g., Java, C#, Python, SQL), enterprise relational database systems (e.g., PostgreSQL, Microsoft SQL Server, IBM Informix), and cloud or hybrid hosting environments (e.g., AWS, GCP). Experience designing technical skills assessments, workforce development strategies, mentoring frameworks, and measurable continuous improvement programs across technical teams. Experience working within the State of Utah Division of Technology Services (DTS) environment or an equivalent centralized enterprise IT public-sector organization. Proven track record supporting or modernizing mission-critical technology solutions within criminal justice, corrections, parole, or public safety operations.

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah . Other benefits may include:

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact View phone number on click.appcast.io.