Business System Specialist, Expert

Requisition ID # 174651 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cotati; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Pleasanton; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Electric Transmission & Distribution ensures the delivery of clean, safe, reliable and affordable energy to nearly 16 million people in Northern and Central California. The Electric Transmission & Distribution Team, comprised of roughly 10,100 coworkers, is responsible for ensuring the electric grid's reliability and resiliency through the ongoing maintenance and operations of PG&E's 100,000 miles of distribution lines and over 18,000 miles of transmission lines.

Coworkers in Electric Transmission & Distribution actively engage in the Lean Methodology through the use of visual management in operating reviews to cross-functionally identify and solve problems, and create standard work. By working together as One Electric. One Team. We are delivering for our hometowns.

Design Technology Solutions (DTS) is the technology governance, product management, and business enablement organization supporting Customer Delivery's core operational platforms and digital capabilities for both New Business and Electric Generation Interconnection (EGI) operations. DTS is responsible for ensuring that technology solutions align with business objectives, regulatory requirements, customer experience goals, and operational needs across the Customer Delivery organization.

Position Summary

Functions as a liaison to IT from the line of business, representing the end users and business process owners in business system requirements, implementations and support. Defines user system requirements, provides user support, coordinates user acceptance testing of new tools and gathers users feedback. Performs feasibility analysis, develops project scope, and provides recommendations on alternative solutions, project strategy and deliverable prioritization.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Bay Minimum: $122,000
Bay Maximum: $194,000

&/OR

CA Minimum: $116,000
CA Maximum: $184,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Job Responsibilities

• Provide expert consulting in business and user needs.
• Analyze and document business requirements for complex projects.
• Analyze end-to-end complex business processes and coordinate with IT to develop and implement solutions to information needs.
• Understand in detail current and future business environment; effectively anticipate, identify, and fully meet the business needs.
• Identify, propose and influence solutions to complex business problems.
• Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate.
• Act as a key contributor to teams that define, review and approve requirements for the business needs solution.
• Participate in UATs and perform quality reviews of test results.
• Participate in deployment readiness activities and support post deployment stabilization 
• May assist with training, change management and communications associated with system implementations.
• Contribute to business case development and presentation to review boards
• Participate in project estimates.
• May write manuals, Requests for Change, procedures.

Qualifications

Minimum:

• BA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience.
• 7 years of job related experience in Business, IT or Engineering fields.
• Participation in projects of high complexity at an expert level or in a leadership role.
• Continuous education in IT and business specific areas.
• Ability to travel to other facilities for routine meetings approximately 30%-40% of working time. 

Desired:

• 8+ years of job related experience in Business Analysis, which may include or be in addition to 4+ years of experience in Information Technology.
• Expert-level knowledge and working experience with multiple corresponding Line of Business-related functional areas.
• Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role.
• Expert knowledge of the business requirements process.
• Detail oriented, analytical, good oral and written communication skills.
• Strong understanding of the utility business
• Ability to work with different teams across disciplines and levels and promote good working environment
• Demonstrates advanced understanding of the impact(s) of technical changes to the collective business processes across functional units.
• Good mentoring skills.
• Broad understanding of all relevant business processes of department(s) supported.