Audio-Video Conferencing Engineer I

What You’ll Contribute An Audio and Video Engineer I will be responsible for supporting the planning, administration, and technical support of Microsoft Teams Room system capabilities. Includes providing onsite event management support for strategic meeting events and conferences. What You’ll Do Event Administration, Support, and system Implementation (40%) Manage and support Sallie Mae conferencing technology platforms and events. Contribute to recommendations or alternatives that address existing and potential trouble areas in event operations across the site. Ensure accurate system setup and new feature implementation in event technology stack. Currently these include Microsoft Teams, Webex, and Zoom. Work closely with Manager of Conferencing Technology, vendors and Sallie Mae event owners to create & execute implementation & testing timelines; Ensure timely implementation & smooth operations of event technology systems for attendees. Partner with Desktop Support and vendors to plan hardware and infrastructure setup for events. Contribute to modification recommendations to process workflows to optimize user experience. Consult staff on using MS Teams features to create engaging virtual events. Ensure compatibility and interoperability of events with Sallie Mae conferencing platforms. Support testing, including end-user reviews, for modified and new systems. Provide post-implementation support. Oversee active maintenance of system and business process documentation and training. Travel is required occasionally related to job responsibilities, especially for the annual leadership meetings. Strategy, Planning and Deployment (25%) Assist the Manager of Conferencing Technology to facilitate event planning and scope discussions with event owners across the organization. Assist with the review and analyze the effectiveness and efficiency of conferencing systems and develop strategies for improving or further leveraging these systems. Assist the Manager of Conferencing Technology to create and maintain realistic timelines in conjunction with event stakeholders for setup and implementation of MS Team’s events. Stay abreast of developments in virtual event technologies. Actively research and recommend emerging technologies to support innovation in Sallie Mae meetings and events. Vendor Management (15%) Support the implementation of Conferencing Technology platforms and services. Convey Sallie Mae strategic and operational needs to vendors; translate those needs into appropriate scopes of work, timelines, work plans, and budgets in consultation with the Manager of Conferencing Technology. Partner closely with external vendors to provide technology infrastructure support; ensure contracts and service level agreements are fulfilled. Documentation and Training (15%) Assist with developing and maintaining current documentation on all supported systems to support knowledge transfer across the team and the organization. Assist team members in formulating and conducting training sessions and teaching materials for propagating enterprise software applications knowledge throughout the organization. Assist with developing and maintaining training materials for users of Sallie Mae conferencing technologies. Coordinate and perform in-depth testing, including end-user reviews, for modified and new systems, and provide post-implementation support. Provide orientation and training to end users for all modified and new systems. Provide guidance and/or instruction to new staff members. Other projects, as assigned. (5%) The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum Basic understanding of virtual meeting platforms such as MS Teams, Zoom, Webex. Proficiency in providing IT support to end users. flexible, multi-task oriented, creative, and able to work in a fast-paced team environment as well as independently. Highly organized and detail-oriented, with ability to effectively prioritize and execute tasks Great work ethic and intellectual curiosity. Ability to deal tactfully with and elicit cooperation from a wide variety of stakeholders and vendors; Persuasive, encouraging, and diplomatic. Strong oral and written communication skills. Willing and able to quickly learn and master a range of business applications. Ability to master new systems quickly and to effectively research a wide range of issues when troubleshooting user issues. Superb interpersonal skills with the ability to assist users of various skill levels and backgrounds on technical systems and procedures. Ability to present ideas with technical language in both a user-friendly and business-friendly manner. Preferred Bachelor’s degree in computer science, Engineering, or a related field (or equivalent work experience). 1-2 years of experience in managing virtual meeting platforms or a related technical role. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Benefits Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial-well-being and retirement 401k with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short-term/long-term disability and basic life insurance Flexible hybrid working arrangements. Paid parental leave and adoption reimbursement programs Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives Tuition Reimbursement and Family Scholarship Programs Career development and training opportunities Equal Employment Opportunity Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call View phone number on click.appcast.io and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr Sallie Mae