Intermediate Systems Engineer

Intermediate Systems Engineer

Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL 33401

Summary

In support of the University's mission, the Intermediate Systems Engineer administers, supports, and continuously improves the University's enterprise infrastructure and assigned portfolio of mission-critical technology services. This role ensures enterprise and operational technology services remain reliable, secure, resilient, well documented, and supportable while serving as the primary technical service owner and point of contact for assigned technology services. The position also requires on-call support and flexibility to respond to technology needs across campus.

Infrastructure & Technology Administration

• Administers enterprise infrastructure components and assigned mission-critical technology services to ensure reliable, secure, and highly available operations.
• Administers and supports enterprise infrastructure technologies including server operating systems, identity and access management, virtualization platforms, cloud services, enterprise storage, backup and recovery systems, monitoring platforms, and collaboration technologies.
• Administers and supports assigned operational technology services, including emergency notification systems, physical access control systems, video surveillance systems, emergency communications systems, dispatch technologies, radio communications infrastructure, intercom systems, credential management systems, and other assigned operational technologies.
• Proactively monitors system health, availability, capacity, and performance.
• Identifies and resolves issues before they impact operations.
• Performs maintenance, patching, configuration management, and approved technology refresh activities.

Technical Service Ownership & Service Delivery

• Serves as the technical service owner, primary technical liaison, and principal point of contact for assigned technology services.
• Develops and maintains strong working relationships with supported departments by providing proactive communication regarding system health, planned maintenance, outages, technology initiatives, and operational priorities.
• Coordinates technical activities with Infrastructure Services, Network Services, Cybersecurity, Desktop Services, Application Services, vendors, and departmental stakeholders.
• Supports infrastructure, operational technology, and enterprise application projects while ensuring alignment with established ITS standards and operational practices.
• Manages technology incidents, service requests, problem records, change activities, and escalations through the University's IT Service Management platform while coordinating resolution across appropriate ITS teams and strategic vendors.

Documentation, Automation & Operational Readiness

• Develops and maintains technical documentation, operational procedures, architecture diagrams, inventories, disaster recovery documentation, and knowledge transfer materials to ensure assigned technologies remain supportable across ITS.
• Coordinates vendor relationships, maintenance agreements, software licensing, support cases, and technology escalations for assigned technology services.
• Develops and maintains automation using approved scripting languages to improve operational efficiency and service reliability.
• Maintains monitoring, logging, and alerting for assigned technology services.

Technology Planning & Continuous Improvement

• Evaluates assigned technology services for operational reliability, supportability, cybersecurity risk, vendor support, and lifecycle status.
• Identifies opportunities to improve service reliability, operational efficiency, documentation, and long-term supportability.
• Develops lifecycle roadmaps and provide recommendations regarding service improvements, technology refreshes, modernization initiatives, and long-term supportability.

Collaboration & Organizational Support

• Participates in ITS projects, disaster recovery testing, operational planning, and continuous improvement initiatives.
• Shares technical knowledge through documentation, cross-training, and collaboration to reduce organizational risk and improve service continuity.

Qualifications

Education

Bachelor's degree in computer science, Information Technology, Information Systems, or a related field; or an equivalent combination of education and relevant experience, required. Master's degree in computer science, Information Technology, Information Systems, or a related field, preferred.

Relevant industry certifications in Microsoft, VMware, Azure, networking, cybersecurity, enterprise infrastructure, cloud technologies, or related technical disciplines.

Experience

3+ year's experience supporting enterprise technologies such as: Windows Server, Microsoft 365, Identity and Access Management, Microsoft Azure, VMware or Hyper-V, Enterprise storage, Backup and disaster recovery, Enterprise monitoring, Automation using PowerShell, Bash, Python, or similar scripting languages. Experience serving as the primary technical liaison between technical and business stakeholders.

Experience supporting mission-critical operational technologies such as: Emergency notification systems, Physical access control systems, Video surveillance systems, Emergency communications systems, Dispatch technologies, Radio communications infrastructure, Credential management systems, Intercom systems, and Other operational technology platforms.

Essential Competencies

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Change Management – Ability to drive and implement change both internally and externally.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Creativity – Ability to think creatively and design creative solutions to problems.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development – Grow one's self-awareness, abilities, skills, and/or talent.
• Strategic Mindset – Ability to step out of the everyday details, view the situation from above and provide an objective perspective
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

Additional Requirements

• Ability to operate a PBA vehicle, equipment, or transport groups of students, including operating a van, car, golf cart, utility vehicle.
• Must possess a valid U.S. driver's license.
• Must have the ability to travel locally using a personal vehicle.
• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 50 pounds.
• Ability to work outdoors in various weather conditions, including heat, cold, rain, or wind.

Other

This role requires travel to remote campuses, participation in on-call rotations, on-campus response during critical situations, and flexibility for non-standard work hours, with a strong focus on effective communication during on-call incidents.