Teller - Float

Overview As a Float Teller, you will specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Float tellers frequently travel to different branches within a designated area to assist branch staff as needed. Primary Responsibilities Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter. Educate customers through shoulder‑to‑shoulder digital demonstrations and identify self‑service opportunities that meet their needs. Actively engage in lobby management, greeting customers promptly and taking ownership of immediate needs. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution and log all complaints in the appropriate system. Transition identified sales opportunities and provide introductions to appropriate banking partners. Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer activities. Process customer/account maintenance accurately. Complete Consumer AML, BSA, and KYC related activities in accordance with compliance and operational risk controls. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain internal control standards, including timely implementation of audit points and regulator issues. Perform other related duties as assigned. Scope of Responsibilities Provide exceptional service to branch customers and resolve routine customer problems in a timely manner. Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. Interact with appropriate areas within the Bank to ensure branch‑related operational issues are resolved efficiently and accurately. Stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Education and Experience High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling. Proven verbal communication, interpersonal, and customer service skills. Excellent organization, time management, and prioritization skills. Proficiency with internet user‑level technology. Bilingual ability preferred based on branch needs. Physical Requirements Ability to stand for long periods of time. Prolonged use of hands and fingers. Ability to lift light to heavy objects weighing 5 lbs. – 30 lbs. Ability to read fine print. Ability to interact with customers in an open face‑to‑face work environment. Compensation Hourly rate: $18.00 – $26.21 USD. The successful candidate’s specific compensation will be based on experience, skills, and knowledge. Location Williston, Vermont, United States of America. EEO Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr