Surgery Scheduler - Mercy Stroke Clinic

UPMC University of Pittsburgh Physicians is hiring a Full-Time Surgery Scheduler to help support Mercy Stroke Clinic.

Hours: Monday through Friday, daylight.

Location: Mercy Stroke Clinic. After 6 months in person and after training, 1 hybrid day per week flexibility is possible.

Department Details: We are a small group and work together as a team to assist with our patients and providers!

The following experience is preferred, but not required: Knowledge of medical terminology, Microsoft office such as Excel, Word and Outlook email. and EPIC experience.

Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.