Maintenance Supervisor - The Exchange at Gateway

Job Description

Job Description

ABOUT QUALITY MANAGEMENT GROUP: 

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Maintenance Supervisor is responsible for:

• Timely coordination, execution, and thorough documentation of completion of repairs to common area and unit repairs. This includes physical systems maintenance, monitoring and forecasting physical interior and exterior components of the property.
• Administrative accountability includes use of mobile and fixed computerized applications to ensure that work assignments, progress, forecast and history is thoroughly and timely documented to support fiscal goals of the property.
• Porter/custodial responsibilities are an essential and ongoing function of this position. Maintenance Supervisors are expected to perform these duties as part of their regular daily responsibilities.
• Direct supervision of Maintenance Technicians, Porter/Groundskeeper and/or Housekeepers. Accountable for property maintenance, porter/custodial operations, and maintaining operations within parameters of the property budget relative to Repairs and Maintenance, Unit Replacement, Contracted Services, and Capital Repairs categories.

The Maintenance Supervisor reports to the Community Manager. The reporting hierarchy may also include management under a Senior Community Manager, Area Manager, Regional Manager, and/or the Director of Operations.

ESSENTIAL RESPONSIBILITIES

Property Operations

• Responsible for performing ongoing porter/custodial duties, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, and maintaining the cleanliness and appearance of all common areas.
• Responsible for maintaining all areas of the property in a safe, clean and attractive manner.
• Responsible for identifying, documenting, and repairing health and safety risks on the property.
• Responsible for identifying, documenting and coordinating complete, correct and timely repairs to common areas and where third-party vendor participation is required.
• Responsible for recording, tracking, assigning and completing work orders within the company’s designated platform on common areas and within residential units within established completion timelines.
• Maintain maintenance shops and storage areas in a clean, organized manner, and keep property equipment in good condition.
• Maintain appropriate level of inventory relative to budget, using purchase orders appropriately.
• Schedule and complete and/or assist in the turning of vacant units prior to resident occupancy.
• Coordinate with the Community Manager and perform apartment inspections.
• Assist with preparing scopes of work for outsourcing third-party repair projects.
• Participate in forecasting and scheduling short- and long-term capital repair needs of the property.
• Maintain up-to-date knowledge regarding current contracts with vendors and suppliers.
• Responsible for after-hour, weekend and holiday emergency repair needs.
• All other duties as assigned.

Compliance

• Participation in all maintenance projects and training classes as directed.
• Consistently perform assigned porter/custodial responsibilities as an essential function
• of the position to maintain a safe, clean, and professional environment for residents, guests, and employees.
• Comply with all aspects of Fair Housing Harassment Awareness training and protocols in performance of all tasks and assignments.
• Maintain, monitor and promote a safe work environment.

Financial

• Utilize company established protocols to forecast and maintain parts and supplies inventory.
• Understand budget and apply expense control of property Repairs and Maintenance, Unit Replacement, Contracted Services and Capital Repair budget categories.

Human Resources

• Directly oversee the activities of the Maintenance Technician and Porter/Maintenance, who all report to the Community Manager.
• Participate in hiring recommendations.
• Manage and submit personal time and expense on a weekly basis to Supervisor.
• Must possess a valid California Driver License.
• Maintain positive relationships with internal departments.
• Authorized to work in the United States for any employer.

Customer Service

• Respond to Supervisor on all resident complaints in a timely and professional manner.
• Create a community of preservation and appeal based on clean and presentable environment that is consistent for our residents and noticeable to the community at large.
• Maintain a presentable and professional attire that is representative of the company standards by wearing the company issued Quality Management Group uniform.

Community Relations

• Assist Community Manager with ongoing positive relationships with residents, external agencies, and partners as directed.
• Assist Community Manager with various Resident Programs as directed.

General

• Must attend Company sponsored events that relate to the development of the team,which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• May be required to work at different locations.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Maintain organized company tools inventory related to performing general maintenance and facilities upkeep as outlined in Essential Skills.
• Coach indirect reports in the betterment and advancement of essential skills.
• Working on-site is an essential function of the position.
• Other duties as requested.

ESSENTIAL SKILLS

• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers.
• Clear communication both written and oral including diplomacy and discretion.
• Must have a strong work ethic and positive attitude.
• Ability to build external relationships while positively promoting the organization.
• Excellent time and project management skills with the ability to organize and prioritize tasks.
• Relate to others beyond giving and receiving instructions.
• Handle high stress situations effectively.
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
• Thrive in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail.
• A passion and strong understanding of our industry and our business mission.
• Must be able to read and speak English in order to effectively communicate between the Community Management team, residents, and between co-workers and supervisors.
• Basic Math Skills.
• Must be willing and able to regularly perform porter/custodial responsibilities as an essential function of the position.
• Must be a problem solver with ability to identify and resolve problems, gather and analyze information, develop alternative solutions and execute resolutions in a timely manner. Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
• Perform repairs, train and demonstrate proficient command of carpentry, plumbing, painting, electrical, masonry, drywall, fencing, concrete, appliance repair and some HVAC.
• Set up and operate appropriate equipment, machines and tools according to the specifications provided by the manufacturer.
• Demonstrate knowledge regarding water and gas meter shutoffs and sewer cleanouts for common areas and individual units.
• Ability to work independently and to supervise teams.
• Apply OSHA and Safety Data Sheet (SDS) protocols and promote adherence to indirect reports to corporate safety requirements including conducting safety meetings, maintaining required safety documentation and ensuring equipment and systems are functional and safe.
• Demonstrate knowledge of EEO and fair housing policies. Show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a harassment free environment, and build a diverse workforce.
• Other duties as may be needed relevant to facilities management.

EXPERIENCE

• Minimum of a high school education or equivalent.
• Minimum five years related maintenance experience and/or training, or equivalent combination of related experience and education.
• Thorough knowledge and understanding of Fair Housing and Harassment Awareness policies.
• Proficiency in both verbal and written communication and computer skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the Essential Responsibilities outlined above and the Physical Demands outlined below.

• Exposure to various types of weather conditions and temperatures, including warm, hot and cold temperatures.
• Exposure to various noise levels ranging from moderate to loud.
• Regularly required to use hands to grip, handle and control hand and power tools.
• Required to frequently move about the property, including offices, utility rooms, storage rooms, unit interiors and rooftops.
• Must occasionally lift/move up to 50 lbs. and climb, balance, stoop, kneel, crouch and/or crawl.
• Operate computer, office equipment, and handheld devices with hands and voice.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors, and owners in person, via telephone, and utilizing electronic devices.
• 7-8 hours of walking daily.

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it’s a home.

And here – it’s good to be home.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.\r\n\r\nQuality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.\r\n\r\nAt Quality Management Group, we know that it is more than just a place to live, it’s a home.\r\n\r\nAnd here – it’s good to be home.