Customer Service Representative

Job Description

Job Description

Job Summary

A municipal government organization in the Denton, TX area is hiring Customer Service Representatives for a temp-to-hire opportunity supporting residents and customers with account, billing, and payment questions. This Customer Service Representative role is ideal for someone who enjoys helping people, solving problems, and working in a stable, service-focused environment.

You will be part of a professional customer support team that values accuracy, patience, teamwork, and respectful communication. This opportunity offers a consistent Monday to Friday daytime schedule, a hybrid work arrangement, and the chance to build a long-term career path in public sector customer service. Candidates who thrive in a supportive environment with steady leadership, clear processes, and meaningful community-facing work are encouraged to apply.

Key Responsibilities

- Answer a high volume of incoming customer calls in a professional, courteous, and timely manner.
- Assist customers with account, billing, payment, and general service questions.
- Process payments and ensure transactions are posted accurately.
- Enter, update, and maintain customer information in billing and database systems.
- Document customer interactions and protect confidential customer information.
- Remain calm and solution-focused when assisting upset customers or resolving account concerns.

Compensation and Benefits

- Pay: $20.20 per hour.
- Job Type: Temp-to-hire.
- Schedule: Monday to Friday, 8:00 AM to 5:00 PM.
- Work Arrangement: Hybrid, with on-site days required as directed.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:


-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:


- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.