Area Catering Sales Manager

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Royal Pacific Resort

Join the ‘ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

What We're Looking For:

A proactive and results-driven Area Catering Sales Manager who thrives on creating exceptional experiences for clients and guests. In this role, you'll lead the coordination and execution of meetings, conventions, and catering events, ensuring every detail reflects Loews Hotels' standards of excellence. Your ability to build strong relationships, manage complex logistics, and deliver flawless service will drive repeat business and elevate our reputation.

Who You Are:

• Relationship Builder : You connect easily with clients and colleagues, fostering trust and collaboration.

• Strategic Thinker : You anticipate needs, identify opportunities, and craft creative solutions to exceed expectations.

• Organized Multitasker : You manage multiple priorities with precision and keep timelines on track.

• Confident Leader : You take initiative and guide others toward successful outcomes.

• Adaptable Partner : You thrive in a fast-paced environment and embrace change with a positive outlook.

• Veterans and military spouses are encouraged to apply.

What You'll Do:

• Respond promptly to incoming leads and actively prospect new catering business to drive revenue.

• Conduct site visits and presentations to convert opportunities into confirmed bookings.

• Plan, coordinate, and service all booked catering events, ensuring seamless execution from start to finish.

• Collaborate with the Director of Meetings and Events to implement annual sales strategies, including targeted promotions and sales blitzes.

• Partner with Culinary and F&B teams to create customized menus that delight clients.

• Manage event documentation, including Banquet Event Orders and resumes, and distribute to all relevant departments for flawless operations.

• Schedule and lead pre- and post-convention meetings as needed, reinforcing client confidence and encouraging rebooking.

• Solicit client feedback through Meeting Planner Surveys and use insights to enhance future experiences.

• Work closely with the Financial Service Center to ensure accurate billing and credit processes.

• Participate in departmental and property meetings, contributing ideas and updates to support overall success.

• Take on special projects as assigned by the Director of Meetings and Events.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include :

• Minimum of eight-year progressive Catering, Meeting and Event Management experience in a full-service hotel environment with proven results, preferred.

• Preferred Bachelor's Degree in Meetings & Events or other relevant fields of study, preferred.

• Knowledge of hotel operational departments.

• Proficient Microsoft Office Suite.

• Delphi and Social-Tables experience, preferred.

• Proficiency with MS Word, Excel and PowerPoint, Preferred proficiency in FDC.

• Ability to stand, sit, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.