Visitor Services Assistant (Seasonal)

Visitor Services Assistant

Provide visitor services including patrol, roving, fixed post assignments and public programs.

Participate in day-to-day operation of a seasonal contact station.

Site monitoring, and resource protection.

Operates two-way radio equipment.

Responds verbally to visitor inquiries, offering information and guidance.

Public can include individuals who are distressed, confused, frustrated, difficult or even hostile.

Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders.

Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.

Direct visitors and the public with problems, questions, or complaints to appropriate resources.

Assists in medical or other emergencies up to level of training.

Additional Duties For GS-05:

Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources).

Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.

Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems).

Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.

Assess a situation to determine the appropriate response in accordance with policy guidelines.