Relationship Advisor I

Relationship Advisor I

Our Relationship Advisor I must demonstrate an understanding of, and belief in, Addition Financials' mission and Core Values. They are committed to creating unparalleled experiences for our current and potential members by cultivating, maintaining, and enhancing relationships in person, over the phone, or through electronic communication channels. These team members will engage directly in promoting financial education and success by identifying and learning about our members' needs, teaching them about emerging digital and financial solutions offered by the credit union, and continuously working to improve the lives of our members through exceptional service delivery - all while demonstrating absolute integrity in everything they do.

Responsibilities include:

• Access member accounts and provide information based on member needs.
• Process a wide range of financial transactions for credit union members, including deposits, withdrawals, transfers, loan payment and advances, and check cashing.
• Research transaction history and provide insights to members.
• Demonstrates a basic understanding of deposit and loan product
• Establish and maintain a positive advisory relationship by making members feel valued and demonstrating genuine care and compassion.
• Proactively identify changes in the member's life events and banking needs to recommend relevant services and financial solutions to help members achieve financial success.
• Recognize referral opportunities and refer members for specialized services, including investments, real estate, commercial, and other financial needs.
• Own member issues and take full responsibility to ensure problems are effectively resolved and discrepancies related to member accounts and loans.
• Perform outbound calls to generate new business and deepen member relationships.
• Open new accounts, sub-shares, certificates, and other general accounts.
• Provide professional, prompt, courteous, and accurate service while respecting member confidentiality.
• Build and maintain knowledge of Addition Financial products and services and stay informed of changes within the credit union relating to policies and procedures.
• Educate members on emerging and existing credit union technology and digital solutions such as mobile, online, and card services for their convenience.
• Understand and comply with federal and other regulations related to financial products and services.
• Adherence to balancing standards and cash outages procedures.
• Demonstrate understanding of all AFCU products to make qualified referrals monthly and cross-sell opportunities within a set win-rate of total monthly calls with additional products added.
• And other department wide projects and tasks as assigned.
• Successful completion of Self-Progression Training and testing for the Relationship Advisor I level.
• Minimum one year experience:
• Cash Handling, including balancing cash drawers.
• Member Service, financial service, hospitality sales or similar experience.
• Working in a Credit Union environment is preferred but not required.
• A service-oriented, people-first mindset and commitment to exceeding expectations.
• Strong attention to detail when working with numbers and names in a fast-paced environment.
• The ability to positively engage quickly and maintain engagement throughout the entire transaction process.
• Ability to speak and write clearly and effectively; must be able to communicate with courtesy, tact, and diplomacy, especially with those who have different perspectives, experiences, and backgrounds.

Physical Demands:

• Sitting and/or standing for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies weighing up to 20 lbs.
• Requires the ability to see clearly at close range and to adjust focus as needed for tasks.

Mental Demands:

• Must understand and follow a set of clear oral and/or written procedures without deviation
• Performs repetitive routine tasks
• Withstand moderate amounts of stress
• Must adhere to a provided work schedule to meet a set of qualitative production standards.
• Implements others' decisions with little judgement required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.