Customer Success Manager

Customer Success Manager

Adjust, an AppLovin company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement and analytics solutions provide visibility, insights and essential tools that drive better results.

Your role:

As a Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients SouthEast Asia and ANZ and ensuring their success through utilizing Adjust's suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust, customer satisfaction and retention. You will join a global team that is dedicated to putting customers first.

Your responsibilities:

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Enable successful roll-out of Adjust to customer employees
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Adjust advocates
• Work with customers on contract renewals, upsells and expansion opportunities
• Marshall resources across the Adjust org as needed to support customers needs
• Represent the voice of the customer to inform our product roadmap

What you bring:

• 3+ years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech or MarTech company
• Good knowledge of Mobile Adtech industry and Advertiser
• Understanding of User Acquisition & App Performance Marketing
• Experience in Customer Success or Sales roles
• Ability to oversee projects and work with project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive approach where you always want to be speaking with customers
• Excellent communication skills in English and Indonesian

More details about our company culture and perks can be found on our career page.

Interested? Let's Talk! We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat! Equal opportunity employer Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.