Entry Level Analyst

Our client is seeking a Securities Licensing Operations Specialist to support the licensing and examination process for insurance and securities professionals. This individual will coordinate licensing activities, respond to inquiries, manage examination registrations, and maintain accurate licensing records. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to manage a high volume of inbound and outbound phone calls while providing timely and professional support.

Key Responsibilities

• Prepare, organize, and enroll individuals in licensing programs and study materials.
• Provide day-to-day administrative and operational support for insurance and securities licensing activities.
• Respond to a high volume of inbound and outbound calls and email inquiries regarding licensing requirements, examination scheduling, study materials, and registration processes.
• Coordinate licensing classes, create schedules, manage calendars, and communicate upcoming training opportunities.
• Send licensing communications, reminders, follow-up emails, and next steps regarding examination results.
• Support the Securities Industry Essentials (SIE) examination process, including first-time candidates and retakers.
• Coordinate examination registrations for Series 6, Series 7, Series 63, and Series 66, including retake registrations.
• Assist with examination scheduling, FINRA processes, and general licensing questions.
• Monitor candidate progress throughout the licensing process and coordinate necessary follow-up actions.
• Maintain and reconcile licensing records across multiple systems, databases, and internal tracking tools.
• Prepare reports and provide accurate licensing updates to relevant stakeholders.
• Identify and resolve licensing-related issues to minimize processing delays.
• Maintain documentation and support improvements to licensing procedures and administrative workflows.

Required Qualifications

• Strong customer support and customer service experience.
• Experience managing a high volume of inbound and outbound phone calls in a professional environment.
• Excellent phone etiquette, verbal communication, and active listening skills.
• Strong written communication skills with experience handling email inquiries and follow-up communications.
• Excellent organizational skills with the ability to manage multiple priorities, schedules, and deadlines.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• Ability to work effectively with internal teams, external contacts, and business stakeholders.
• Strong problem-solving skills and a customer-focused approach.

Preferred Qualifications

• Previous experience in licensing operations, financial services, insurance, or securities administration.
• Familiarity with FINRA licensing requirements and securities examinations, including SIE, Series 6, Series 7, Series 63, and Series 66.
• Experience coordinating training programs, examination registrations, or onboarding activities.
• Familiarity with examination scheduling platforms, licensing databases, or tracking systems.