Team Captain (Shift Leader)

Team CaptainRally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.CompetenciesSocial: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.ResponsibilitiesPeopleSupport onboarding and training of new team membersHelp maintain a high-energy, high-commitment store cultureModel service behaviors and standards consistentlyProvide in-the-moment coaching and feedback to team membersOperationsPrioritize and delegate tasks during shifts to ensure executionServe as a go-to resource for basic operational questionsValidate completion of daily operational routinesEscalate operational risks and gaps to leadership quicklyMerchandisingLead recovery, replenishment, and fixture resets during shiftsEnsure merchandising standards are maintained throughout the dayGuide Teammates on visual standards and product placementSupport visual transitions and floor setsServiceLead the floor to ensure service coverage and prioritize guestsReinforce the Party service model and behaviorsHandle escalated customer concerns with confidence and professionalismMonitor service execution and adjust staffing or focus as neededResultsDrive sales during assigned shifts through guest focus and urgencyCoach team members to maximize guest opportunitiesSupport execution of promotions, hot markets, and eventsSkills and KnowledgeAbility to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandisingQualificationsMust be at least 18 years of age1-2 years of retail experienceAvailability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports eventsPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range$18.75 - $21.00