Customer Success Lead - Tax Software & Enterprise Accounts

Tops Products

Adams Tax, part of the TOPS Products family, seeks a Customer Success Lead to own the quality of our support experience and the strength of our highest-value relationships. This hands-on role manages the support platform and AI agent, tailors onboarding for large customers, and transforms conversations into product insights. You will drive onboarding, renewals, and cross-functional collaboration while tracking CSAT, escalation patterns, and customer health. #J-18808-Ljbffr Tops Products

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Vacancy posted 4 days ago

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