Senior Director, Production & Logistics

About Twelve

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.

Position Summary

The Senior Director, Production & Logistics leads end-to-end production and fulfillment for Twelve’s retail accounts, spanning finished products, packaging, and 3PL kitting and assembly programs. This role is accountable for delivering programs on time, within budget, and to client quality and retailer requirements, from production planning through final delivery and reconciliation.

As a strong, solutions-oriented business partner to Commercial, Creative, Sourcing, Compliance, and Finance, this leader connects operational decisions to client priorities and business results. The role anticipates challenges, recommends practical solutions, and balances speed, cost, quality, and service while developing the team and building scalable processes.

Key Responsibilities

Retail Product Production

• Lead end-to-end production timelines across retail accounts, overseeing merchandise, private label products, and packaging through a network of domestic and international suppliers.
• Partner with Commercial and Development teams early on to assess manufacturability, cost, lead times, packaging, and fulfillment needs before commitments are finalized.
• Set integrated production plans covering specifications, samples and approvals, purchase orders, capacity, quality checkpoints, and delivery milestones; hold owners accountable across concurrent programs.
• Monitor factory and supplier performance with Sourcing and Asia regional teams; push for negotiated pricing, capacity, and lead times, and resolve delays with clear recovery plans.
• Partner with Compliance and QA/QC to ensure vendor performance with required testing, inspections, documentation, and corrective actions are complete before release.

3PL Kitting and Assembly Programs

• Lead 3PL programs from scope and costing through component receipt, kitting, packing, shipment, and final inventory and cost reconciliation.
• Define bills of materials, assembly instructions, approved kit samples, packaging specifications, labeling, quality checks, and acceptance criteria for each program.
• Validate component readiness, warehouse capacity, labor plans, and throughput against launch dates; manage shortages, substitutions, rework, and changes through documented approvals.
• Evaluate and onboard 3PL partners; establish service levels, pricing, capacity expectations, and performance reviews covering accuracy, quality, productivity, and delivery.
• Oversee component and finished-kit inventory controls, including receipts, usage, damage, cycle counts, reconciliation, and disposition of excess or obsolete stock.

Logistics and Retail Fulfillment

• Oversee the management of inbound and outbound logistics across factories, 3PLs, warehouses, retailer distribution centers, and stores; balance freight cost, transit time, and delivery risk.
• Oversee carriers, freight forwarders and warehouse partners; ensure shipment documentation, tracking, and coordination of customs clearance with qualified partners.
• Ensure accurate PO/SO processing, inventory allocation, item and portal updates, invoicing handoffs and EDI/ASN execution with internal teams and service providers.
• Ensure enforcement of retailer routing guides, booking windows, carton and pallet labeling and delivery requirements; investigate chargebacks, support disputes and prevent recurrence.
• Provide reliable and proactive order and launch visibility to account teams and clients; lead critical escalations with options, cost implications and recovery dates.

Financial and Operational Performance

• Own production and logistics budgets and cost controls, including product, freight, warehousing, kitting labor, storage, rework and other fulfillment costs.
• Partner with Finance and Commercial Revenue & Margin Operations to validate COGS and landed costs, approve changes within delegated authority and reconcile estimated versus actual costs.
• Track on-time delivery, production milestones, kit and order accuracy, inventory accuracy, cost variances and chargebacks; use root-cause analysis to drive measurable improvements.
• Build repeatable workflows and reporting across ERP, EDI and 3PL systems; use automation and AI to improve visibility, data accuracy and execution speed.

Team and Cross Functional Leadership

• Lead, coach and develop production and logistics team members; set clear ownership, performance expectations, capacity plans and coverage for critical work.
• Establish operating reviews focused on risks, decisions and corrective actions; document processes and build team capability to reduce dependence on individual knowledge.
• Build trusted relationships with account leaders and clients; understand their priorities, constructively challenge assumptions and recommend solutions with clear tradeoffs, owners and next steps.

Qualifications

• 10+ years of progressive production, logistics or supply chain experience in a retail, consumer products, merchandising, packaging or agency environment.
• Demonstrated success delivering complex retail product programs across domestic and international suppliers, with direct ownership of 3PL kitting, assembly, warehousing and fulfillment.
• Strong knowledge of retailer routing guides, EDI/ASN data flows, inventory controls, freight planning, vendor compliance and chargeback prevention.
• Working knowledge of product QA/QC, Prop 65, REACH testing and social compliance; familiarity with FDA requirements where applicable to the product category.
• Strong business partner with a proactive, solutions-oriented approach; combines commercial judgment, negotiation and analytical problem solving to turn challenges into actionable recommendations and drive decisions under pressure.
• Advanced Excel and proficiency with project management and business systems; NetSuite and EDI/SPS Commerce experience strongly preferred.

What You Can Expect:

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life, 401k)
• Hybrid work environment
• Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
• Generous Paid Time Off -- Including your birthday, personal days and time off around holidays
• Paid Parental Leave
• Family planning and wellness benefits
• Summer Fridays
• Discretionary Bonuses

Salary: $150 -$170k depending on experience.

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.