Will Call Operator

Will Call Operator

Pay: $22.50 - $29.50 per hour

Valley Iron is a family-owned company rooted in integrity, accountability, loyalty, and respect. We're committed to building strong teams that grow with us, and now we're looking for a Will Call to lead day-to-day operations at our Fresno facility.

Job Description

The Will Call Operator is responsible for preparing customer orders, stocking materials, and loading delivery trucks while maintaining high standards of safety, efficiency, and customer service. This position involves frequent interaction with customers, operation of warehouse equipment, and handling a variety of steel, stainless steel, and aluminum products in a fast-paced industrial environment.

Essential Duties and Responsibilities

• Fill orders submitted by the sales team and walk-in customers accurately and safely.
• Pull stock materials as needed to complete customer and delivery orders.
• Prepare and process call-in orders in a timely manner.
• Assist customers picking up materials by wrapping, staging, and filing orders.
• Rotate between assigned tasks and job functions as needed throughout the workday.
• Operate equipment such as forklifts, overhead cranes, propane torches, and chop saws to handle and cut materials.
• Load and unload steel, stainless steel, and aluminum products from customer and company vehicles.
• Maintain clear communication with customers, sales staff, and supervisors.
• Provide professional and assertive customer service at all times.
• Perform general yard maintenance and equipment clean-up duties as assigned.
• Follow all workplace safety procedures and company policies.
• Complete additional duties and responsibilities as assigned.

Requirements

Experience

• Minimum of 2 years of forklift and/or overhead crane operating experience preferred.

Required Skills and Abilities

• Strong attention to detail.
• Ability to read and understand measurements accurately.
• Willingness to learn and adapt to changing priorities.
• Excellent communication and organizational skills.
• Knowledge of carbon steel, stainless steel, and aluminum products preferred.
• Experience using chop saws and propane torches.
• Ability to work effectively in a fast-paced environment with changing daily demands.
• Dependable attendance and punctuality.
• Ability to work independently as well as part of a team.

Physical Requirements & Working Conditions

Working Environment

• Work is primarily performed outdoors and may involve exposure to heat, cold, rain, wind, and other weather conditions.
• Exposure to paint fumes, carbon dust, torch fumes, and varying noise levels may occur.
• Fast-paced environment with frequent schedule and priority changes.
• Occasional lifting of up to 50 pounds required.

Equipment Used

• Forklifts and Hubtex forklifts
• Overhead cranes
• Propane torches
• Chop saws
• Nail guns
• Measuring tapes, calipers, and hand tools
• Required personal protective equipment (PPE)

Physical Demands

• Frequent standing, walking, bending, twisting, climbing, and lifting.
• Use of hands for pulling, stacking, and unloading materials.
• Ability to climb on and off forklifts and ladders throughout the workday.

Why Join Valley Iron?

At Valley Iron, you're more than just an employee. We offer a work environment built on trust, stability, and growth. If you want to be part of a team that delivers excellence every day and values the work you do, we want to meet you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Vision insurance

Work Location: In person