Manager, Claims - Risk Management

About the role and team

Working at Uber means solving hard problems in a high-stakes, fast-moving environment. You'll need to take ownership, stay adaptable, and build with both urgency and care. If you're energized by challenge and motivated by real-world impact — this is where you'll grow.

This is an excellent opportunity for an experienced claims or insurance professional to gain diversity in your career across the US & Canada handling a variety of complex claim, risk management, and insurance issues. As a Manager, Claims, you will support our growing claims operation by addressing some of the most complicated and high-severity issues within Claims. You will lead from the front, making smart decisions with imperfect information and owning the outcomes in an environment where excellence is the norm.

What you’ll do

• Drive resolution on high-severity matters by engaging with internal and external stakeholders to navigate complex legal and insurance landscapes.
• Collaborate with insurance carriers to create and monitor strategic plans that improve claims outcomes despite shifting priorities and high pressure.
• Conduct technical work product audits and targeted reviews to analyze data trends that affect claim outcomes across the US and Canada.
• Provide expert-level feedback to insurance partners to ensure technical proficiency and proper action is taken on complex coverage and litigated matters.
• Manage a high volume of ad hoc requests, legal inquiries, and summons to ensure they are distributed and handled by the correct recipients with urgency.
• Partner closely with Uber's Internal Safety and Insurance Legal teams to develop resolution strategies for ongoing high-stakes claims issues.

Basic Qualifications

• 6 + years of insurance claims experience, specifically in commercial auto or general liability claims.
• Bachelor's degree required.

Preferred Qualifications

• Experience with complex coverage matters, litigated matters, and large loss exposures.
• Proficiency in navigating digital environments and using tools like Google Workspace.
• Demonstrated ability to solve broad and cross-functional problems independently.
• Professional insurance designations such as CPCU or AIC.
• Prior experience in claims or risk management within the Gig Economy.
• Proven ability to lead through influence and tell stories using data to align stakeholder interests.
• High degree of adaptability to thrive in ambiguous, changing environments.