Crew Coordinator

Job Description

Job Description

Description:

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 777, 747-400 and A-330 aircraft to accomplish its missions.  

Job Title: Crew Coordinator

Location: Orlando, FL

Department: Crew Services

Reports To: Crew Operations Manager

FLSA Status: Non-Exempt

Summary: The Crew Coordinator is the primary point of contact for Crewmembers and is responsible for managing schedules and coordinating all travel logistics within the immediate 72-hour operational window. This role ensures safety, compliance with Federal Aviation Regulations (FARs), and timely travel support while helping protect the operation from delays.

Essential Functions:

Crew Schedule Management:

• Manage daily Crew schedules within the immediate 72-hour window and ensure compliance with all FARs and Company policies.
• Monitor flight and duty time limitations, rest requirements, and fatigue risks to support safe and legal operations.
• Assist with recovery during irregular operations (IROPS) by coordinating reassignment and travel needs that keep Crewmembers positioned and ready for duty.

Travel Coordination:

• Book and update hotel accommodations, ground transportation, and commercial flight itineraries for Crewmembers and other NAL staff as needed.
• Rebook or cancel travel services when flights or assignments change and identify best available options based on operational needs.
• Utilize the Company’s travel tools and preferred vendors to ensure compliance with safety requirements and travel policy.
• Communicate travel details, updates, and last-minute changes to Crewmembers to ensure they are informed and prepared.
• Assist with new hire and training travel arrangements, including air, hotel, and car transportation.

Communication:

• Maintain clear and professional communication with Crewmembers, leadership, other departments, and business partners.
• Deliver timely updates regarding schedule changes, travel impacts, operational requirements, and recovery efforts.

Crew Support:

• Serve as the primary point of contact for Crewmembers regarding schedules and travel. 
• Advocate for Crewmember needs while balancing operational requirements.
• Assist in identifying process improvements and share feedback with leadership to support continuous improvement.

Supervisor Responsibility: No

Work Hours: Shift work, including weekends and holidays to support a 24/7 operation.

Qualifications & Experience:

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service experience (preferred)
• One (1) year resource/manpower planning experience (preferred)
• One (1) year airline crew scheduling and/or aviation experience (preferred)
• Must be able to read, write, and speak English fluently and effectively.
• Must be legally authorized to work in the country in which the position is located
• Must pass a background check which could include fingerprinting, a pre-employment drug test, and criminal history records check (CHRC)

Additional Required Skills:

• A high level of attention to detail and creative problem-solving skills.
• Ability to understand and evaluate complex processes.
• Ability to work efficiently while under pressure and with minimal supervision.
• Ability to effectively communicate important information and intricate plans.
• Ability to work with people of different backgrounds and personalities.
• Empathetic and caring; customer service minded.
• Mission-driven with a positive mindset.

Physical Demands:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer.
• Ability to sit at a computer terminal for an extended period.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting up to 10 pounds.

Work Environment:

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle environment

The work physical demands and environmental characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.