Entry-Level Telecom Customer Care Agent (Full-Time)

LOCATION Wichita, KS POSITION OVERVIEW ENTRY-LEVEL TELCOM CUSTOMER CARE AGENT (FULL-TIME) At MCI, we believe our customer service representatives are at their best when they're happy. This on-site call center position offers a chance to work indoors in a fun and energetic environment while receiving training that will make you an expert in Fortune 500 products and state‑of‑the‑art communications technology. After training, you will troubleshoot customer issues, offer new products and services, and earn commission on top of your hourly wage through daily contests. This role provides opportunities for growth, engagement, and increased earnings year over year. POSITION RESPONSIBILITIES This position supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience. You will also bring a positive, enthusiastic outlook to work each day and collaborate effectively with the team. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately and, when needed, escalally customer issues with the managerial team Ensure first call resolution through problem solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS We look for highly motivated, energetic, and dedicated individuals who can build relationships and turn training knowledge into customer wins. The ideal candidate is confident, fully engaged, a team player, and dedicated to providing a best‑in‑class customer experience. Required Must be 18 years of age or older High school diploma or equivalent Experience with data‑entry utilizing a computer The ability to read and speak English fluently Have a wired, high‑speed internet connection (Download speed of 20 Mbps+) in a home office setting Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Ability to work regularly scheduled shifts within our hours of operation, including the training period Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Reliable attendance and punctuality The ability to evaluate, troubleshoot, and follow‑up on customer issues Conflict resolution, problem‑solving and negotiation aptitude Customer‑service orientation (empathetic, responsive, patient, and conscientious) Ability to multi‑task, stay focused, and self‑manage Strong team orientation and customer focus Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offer is contingent on background/security investigation results Must be willing to submit to drug screening. Job offer is contingent on drug screening results Compensation Details Starting compensation is based on experience. We offer a variety of benefits and incentives that grow with you over time. This includes competitive base pay, commission, and daily contests. What You Can Expect from MCI Paid Time Off: Earn PTO and paid holidays Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes ranging from electronics to trips Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC plans after 30 days. Benefit options vary by location Retirement Savings: Secure your future with retirement savings programs where available Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges #J-18808-Ljbffr