Front Office

CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Representative to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting. Responsibilities Greet patients and visitors with professionalism, compassion, and courtesy Distribute and collect registration paperwork, reviewing for accuracy and completeness Provide clear instructions to patients about the visit process, including remaining nearby Scan and upload insurance cards and photo IDs Scheduling & Communication Add patients to the schedule promptly to maintain order of service Notify patients when it’s time to return and send follow-up reminders as needed Use Solv to send texts or voicemails regarding visit updates or cancellations Accurately document no-shows or patient cancellations in the system Chart Management & Data Entry Create and maintain accurate charts for all walk-ins and scheduled patients Enter patient demographics and insurance information into the EMR system Print necessary documentation, including demographics and consent forms Verify insurance coverage and clearly document verification status Alert clinical staff of missing or incomplete information prior to patient placement Administrative, Facility & Operational Support Answer and route incoming phone calls professionally Maintain the Daily Transaction Log and front desk records accurately Collect patient payments and provide receipts per clinic protocols Assist with daily bank deposits and coordinate with other team members for coverage Keep the lobby and front desk area clean, organized, and welcoming Replenish front desk materials and restroom supplies throughout the day What We’re Looking For Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred Strong communication and organizational skills Ability to remain calm and efficient in a fast-paced environment Comfortable with computers, EMR systems, and insurance verification processes Qualifications High school diploma or equivalent required. Prior experience in a medical front office or customer service environment preferred. Excellent interpersonal, communication, and problem-solving skills. Strong attention to detail and organizational ability. Capacity to work independently and as part of a collaborative team. Commitment to patient confidentiality and HIPAA compliance. Must adhere to all City Doc policies and procedures. Bilingual (English/Spanish) is highly desirable but not required. Benefits 401(k) Health, Dental, Vision, and Life Insurance #J-18808-Ljbffr CityDoc