Dispatcher

Medical Courier Dispatcher

Accurate Courier Services provides medical courier services for healthcare systems across the country. Our Dispatch team plays an important role in making sure time-sensitive medical deliveries are assigned, monitored, and completed within their required service times.

We are looking for a dependable, organized Medical Courier Dispatcher to join our Cincinnati team. This is a fast-paced position that requires someone who can manage multiple priorities, communicate clearly with drivers, and make good decisions as situations change throughout the day.

What You'll Do

As a Dispatcher, you will:

• Monitor on-demand orders from the time they are received through completion.
• Assign orders to drivers based on location, availability, current workload, and required service times.
• Continuously monitor the dispatch board and adjust driver assignments when needed to keep work moving efficiently.
• Answer incoming calls from drivers and help troubleshoot issues at pickup and delivery locations.
• Review order details and provide drivers with the information they need to complete their deliveries.
• Monitor active orders for potential delays or service issues and take action before they become failures.
• Communicate with Operations when additional resources or assistance are needed.
• Document important driver communication and order updates.
• Work closely with Customer Service and Operations to resolve issues quickly.
• Know when something can be handled within Dispatch and when it needs to be escalated.

What We're Looking For

This position requires more than assigning orders. We need someone who can look at the entire board, understand what is happening, and make adjustments as the day changes.

You should be able to:

• Manage multiple orders and drivers at the same time.
• Think geographically when assigning work and avoid unnecessary driver miles whenever possible.
• Prioritize time-sensitive work.
• Recognize when an order is at risk of being late and act before it becomes a service failure.
• Ask questions or escalate when you don't know how to handle something.
• Communicate professionally and clearly with drivers and coworkers.
• Stay organized in a fast-moving environment.
• Follow through on issues instead of assuming someone else is handling them.

Requirements

• High school diploma or GED.
• Dispatch experience preferred.
• Strong communication and problem-solving skills.
• Comfortable working with multiple computer systems and screens.
• Ability to multitask and make decisions quickly.
• Reliable attendance.
• Ability to work overtime or participate in weekend/holiday coverage when needed.

Position Details

• Pay: $20.00/hour
• Location: Cincinnati, Ohio
• Position is in-office and not remote
• Accurate Courier Services operates 24/7/365, so availability for some weekends and holidays is required.

If you're comfortable working in a fast-paced environment, solving problems in real time, and taking ownership of your work from start to finish, we'd like to hear from you.