Loss Prevention Agent

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are seeking a Loss Prevention Agent to join our team! As a Loss Prevention Agent, you will be spending most of your shift on the retail floor, observing customers and maintaining a strong presence to deter and prevent shoplifters or fraudulent activities. You will also be maintaining accurate reports of incidents within the store, working closely with staff to create a positive environment, and handling any potential shoplifters. The ideal candidate is someone who has no problems confronting potential shoplifters or fraudulent shoppers, can work well independently, and can maintain a high level of integrity and professionalism.

Responsibilities

Watch footage, walk the sales floor, and converse with staff to help identify shoplifting and fraud attempts

Identify fraudulent activity with returns or customer interactions

Protect company assets from shrinking both internally and externally

Assist staff as needed with problem customers or negative interactions

Write accurate reports about your daily activities and any interactions with customers

Loop in law enforcement on issues as needed

Qualifications

Previous experience with loss prevention in a retail setting desired

The ability to confidently confront problem customers and step in as needed during negative customer interactions

Familiarity with computer programs such as the Microsoft Office suite and loss prevention programs